Manager Management

Kenie Yen 623-***-****

***** *. ******* *****

El Mirage, AZ 85335

**********@*****.***

Data Center Support

Outstanding and results driven professional with years of experience in analyzing systems, processes and implementing infrastructure improvements. Recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and work with senior management, associates, and customers. Have excellent interpersonal skills, able collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team.

AREAS OF EXPERTISE

EXCELLENT STRATEGIST - Provide solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals.

EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional talents in needs analysis and problem resolution in fast-paced environments.

STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity of needs.

ADMINISTRATION AND MANAGEMENT - Knowledgeable of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.

MULTILINGUAL – Well versed in Thai, English and Cambodian languages.

COMPUTER SKILLS – Knowledgeable of computer programs to include Microsoft Works, Excel, Word, PowerPoint, VAX/VMS, Maestro Scheduling, and Remedy Incident tickets 7.1.

PROFESSIONAL EXPERIENCE

Computer Operator

Wyndham Hotel Groups Inc

Phoenix, AZ May 2011 to Dec 2011

Networker backup Support

- Responsible for offsite tape storage process, tape recall, return process and documentation.

- Monitoring daily backup jobs on various platforms restart job failures and abort backup jobs and rerun jobs that are hung, process user requests for file restore using Networker 7.6 sp 2.

Tech Support Assistant

- Take phone calls from the Service Desk when there is a top priority incident that needs to be escalated to support group and address the issue via bridge call as level 2 supports with technical support teams.

- Reach out to users to validate the resolution after an issue has been resolved, update and resolve the tickets accordingly utilizing Assyst ticketing system.

- Perform hourly jobs that created on the Outlook Calendar Tasks by department manager on a daily basis.

- Walkthrough the Data Center for Hardware check, create incident ticket and assign to appropriate support team when there are any down or abnormal servers.

- Created daily morning report for manager’s meeting, documented and updatedg online documentations.

- Created Windows XP VMware machine on a Windows 7 host computer.

Computer Operations Specialist II

MFS Investment Management Corp

Phoenix, AZ July 2000 to April 2011

- Responsible for offsite tape storage process, tape recall, and return process.

VERITAS Netbackup Support

- Responsible for monitoring nightly backups; modifying Veritas Netbackup policies per user request and processing user restores requests.

UNIX Backups

- Perform monthly UNIX servers' backup.

IBM Mainframe Support

- Initiate nightly backup cycle and monitor mainframe console.

- Audit nightly pricing reports for State Street, Reliance, and JPMorgan Chase Bank price files.

- Print user requests.

Server Support

- Monitor UNIX, Windows, Maestro Scheduling Console, and mainframe server environments.

VMS System

- Monitor nightly processing backups.

Webfarm Data Center Support Specialist

GTE/BBN Corp

Cambridge, MA July 1996 to November 1998

- Responsible for setting up servers in Data Center, upgrading and replacing memory in servers, wiring servers to network.

- Troubleshoot any down servers on a daily basis.

- Monitored daily backups, recall tape for file restore and trained new workers.

- Assisting internal users with system setup, installing applications and troubleshoot hardware/software issues.

Data Center Operations Specialist

Digital Equipment Corp

Marlboro, MA March 1993 to July 1996

- Accounted for installing Legato software on servers for network backup, scheduling daily/monthly backups, monitoring and verification for jobs completion and failure.

- Recalled off-site tape for data retrieval per internal user request.

- Responsible for internal/external users with system/printer setup, and troubleshoot hardware issue that may arise.

Staffing Assistant: New England Job Center

North Andover, MA April 1991 to November 1992

- Provided staffing with transportation for Sun Burst juice factory in Salem, MA.

- Calculated weekly employees' payroll and trained new workers.

Landscaper: Self Employed

Revere, MA August 1988 to October 1990

- Managed landscape of a variety of commercial and residential properties. Repaired machinery, landscape equipment and calculated customer estimates.

Landscaper: Green Thumb Nursery & Landscaping

Saugus, MA April 1986 to October 1988

- Performed a variety of landscape for Commercial, residential properties. Operated landscape equipment, repaired landscape machinery and also trained new employees.

Bilingual Teacher Aide: Consortium Refugee Camp

Bangkok, Thailand. December 1984 to April 1985

- Responsible for assisting American Teachers in interpreting for Cambodian and Thai Refugees who migrate to the United States.

EDUCATION

GED Diploma: East Boston Adult Education Center

East Boston, MA 1987

Computer Science : Bunker Hill Community College

Charlestown, MA 1989

Engineering Aide Certificate: Bunker Hill Community College

Charlestown, MA 1990

Microsoft Windows Server 2008 Administrator: Glendale Community College

Glendale, AZ 2010

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