Customer Service Manager

ALI MRAD

**** ***** ********

Hamilton, Ontario, L9B 2R7

Cell: 905-***-**** Res: 905-***-****

E-mail: ***.*.****@*****.***

PROFILE

Enthusiastic, cooperative, and patient

Team oriented individual that can also work well independently

Excellent attention to details

Skilled in mathematics and physics

Excellent listening and interpersonal skills

Able to apply technical theories to practical situations

EDUCATION

Mohawk College, Hamilton, ON 2007 – 2011

3 Years Mechanical Engineering Technology Advanced Diploma

Dean’s honor in some semesters

Peer tutored 10 courses

Received International Student Award for 2007/2008

RELEVANT SKILLS

Proficient at AutoCAD and Solid Works

Proficient at Microsoft Office

Productivity Improvement

PLC programming

Knowledge of CNC programming

Understanding of Manufacturing Processes

Materials Testing and Analysis

Design Concepts and Analysis

Excellent organizational skills

WORK EXPERIENCE

Jayne Industries Inc, Stoney Creek, ON Nov 2011–Current

Estimator

Create/modify/update fabrication drawings using AutoCAD Software

Manage and organize engineering files and drawings per company’s procedure

Analyze engineering drawings to break down bill of materials, in order to estimate materials needed for any particular job

Purchase all materials needed in case not available in our stock mill

Estimate total labour hours precisely

Ensure estimate is reviewed by Sales Manager prior quotation

Develop and maintain a calendar outlining the current jobs and their due dates

Follow up with the welders/fabricators to finish assigned tasks before deadlines

Stern Laboratories, Hamilton, ON Co-op–2010

Mechanical Engineering Technologist

Assisted Project Engineers and Senior Technologists in various aspects of testing and manufacturing in the lab

Adhered to strict Quality Control procedures while inspecting incoming shipments, work in progress and finished products

Performed installation, repair and removal of test beds and related testing systems

Proficient with hand tools and various power tools

Proficient with numerous measuring instruments

Mohawk College, Hamilton, ON 2008 – 2009

Peer Tutor

Tutored and assisted students with their academic achievements by meeting with them on a regular basis to reinforce class material

Maintained high marks while keeping a tutoring schedule of 15 hours per week

Pioneer Gas Bar, Hamilton, ON 2007 – 2009

Manager and Customer Service Representative

In charge of training and motivating store employees and appointing all aspects of policies and procedures

Maintained accurate documentation of shipping, receiving and material handling report activities

Performed opening and closing procedures such as balancing end day cash totals, shelving and restocking merchandise

VOLUNTEER EXPERIENCE

Mohawk College of Applied Arts and Technology 2007 – 2008

International Student Mentor

Provided guidance for new international students based on own past experience

Helped students identify problems and implement solution

Reference Upon Request

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