Human Resources Manager

**** * **** ********** ***

Barstow, CA *****

Phone 760-***-****

E-mail **********@*****.***

Laura McConnell

Objective

Seeking a Human Resources position where a motivated and skilled individual can improve the operations of a company.

Summary of qualifications

I have fine tuned my management skills. I have public speaking skills, budgeting skills and the ability to develop Human Resource materials, training materials and policies and procedures. I have a proven ability to build relationships and influence a diverse range of audiences, including senior management. I have a broad knowledge of Human Resources and a passion for the field. With a solid base in customer service, ability to multi task and a strong work ethic I feel I would be a great asset to any organization.

Professional experience

2006-2/2008 Pala Casino Spa and Resort Pala, CA

Human Resources Training Manager

 Maintain and thorough working knowledge of employment laws.

 Analyze needs and implement Human Resources and Management training curriculum for Directors and below.

 Assess current service training program and create Elite Service training program for the company.

 Rolling out, securing buy-in and training of company initiatives such as performance management, HR policies and procedures and management skills.

 Create new presentations as needed.

 Hold new hire orientations and new hire processing.

 Manage employee recognition program.

 Determine areas in need of improvement and plan and execute team member events.

 Manage company newsletter.

 Manage complex department budget.

 Annual reviews.

3/2002 - 10/2003 Strike Holdings LLC New York, NY

Manager of Human Resources and Training

 Coordinate new store opening for company.

 Develop job descriptions, create hiring matrix, interview, hire, train and develop staff.

 Handle all employee relations for 3 properties and corporate office.

 Assist and advise management during organizational change.

 Record keeping for personnel files.

 Create HR policies, forms and procedures for company.

 Daily HR and Training functions for 3 store company.

 Ensuring legal compliance with mandated federal, state and local employment laws and regulations.

 Conduct store audits

 Created; review system for the company, training program for all departments, mystery shoppers program for the company.

 Assist in the implementation of bonus plan

2/2000–3/2002 ESPN Zone- Disney Reg. Entertainment, Washington DC.

Operations Manager

 Assist in training for new store opening.

 Responsible for daily operations for two departments including scheduling, hiring, firing, training and development of staff.

 Budgeting and labor control.

 Employee reviews.

 Inventories.

Education

5/2004 – 7/2005 American InterContinental University

Chicago, IL

 Bachelors degree -Human Resource Management Magna Cum Laude

9/2003 – 5/2004 American InterContinental University

Chicago, IL

 Associates degree – Business Administration- Honors

Computer Skills

MS Office, Excel, Windows, Works, Publisher, PowerPoint, Micros, POS, Caterease, CaterMate, HRIS, PhotoShop

I will provide references upon request

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