Customer Service Sales
Resume:
JOHN D’ANGELO
Toronto, Ontario
M9V 4Y3
OBJECTIVES:
To enter into a long term relationship with an organization committed to excellence
and focused on its strategic goals and the role of information in helping to achieve
these goals. Continue to develop my skills as a programmer analyst and utilize my
programming and technical background in an electronic data processing
environment.
QUALIFICATIONS:
- posses excellent communication skills, both verbal and written
- team player, committed to quality
- exhibit strong analytical abilities, augmented by a strong technical
background and programming ability
- am friendly and outgoing in both social and business situations
APPLICATIONS EXPERIENCE:
Purchasing Inventory Control
Customer Service Credit
Accounting Forecasts and Budgets
Financial Insurance
WORK EXPERIENCE:
May 2010 May 2011 Consultant Fixed Income TD Securities
Developed enhancements to existing Securities applications. Enhancements included on-line functionality to create new security’s across different business entity’s. Developed various custom Security reports and provided day to support. SYNON, RPG ILE, CL and RPG SQL was used to develop and maintain these systems.
October 2005 April 2010 Consultant BMW Group Canada
Designed and Developed enhancements to an existing Sales Allowance application.
These enhancements included functions to process various Financial Interface files for rate and residual contracts. This application also included processes to create interface files for SAP and Siebel applications. Designed and developed various on-line inquiry/maintenance functions and month-end reports.
Developed enhancements to a Pre-Owned Vehicle Sales application which allowed for reversals and captured sales counts for Certified and Non Certified vehicles. SYNON and RPG ILE were used to develop and maintain these systems. My responsibility’s also included any daily production system support.
April 2005 October 2005 Consultant Fixed Income TD Securities
Developed enhancements to existing Fixed Income Securities System. Enhancements included online maintenance and inquiry to allow traders to track security trades by customer and security symbol across multiple business units. Designed and developed a number of ad hoc reports. Also developed file format version of the reports for FTP purpose using SYNON and RPG.
March 2000 March 2005 Senior Developer / Analyst AON Warranty Group
Developed enhancements and supported a Claims system. This system allows
the adjuster to display / maintain vehicle claims and customer information.
Also supported production Reinsurance applications that allowed user to cede
agreements to different reinsurance companies. I was responsible in supporting
user’s in both Canada and the United States. These systems where developed
and maintained using SYNON and RPG/400 ILE.
March 1999 January 2000 Consultant National Car Rental
Maintain existing production applications that included Accounts Payable,
Central Billing, General Ledger and custom car rental applications. My role
was that of a designer / developer using SYNON , RPG/400 and RPG ILE.
May 1997 March 1999 Consultant Zurich Insurance
Designed and developed Statistical Interface application, which produced
monthly Statistical and Accounting transactions used by various month
end systems. Developed with SYNON and RPG.
August 1996 March 1997 Consultant Ontario Ministry of Education
Designed and developed enhancement to existing education enrollment system
using SYNON. Provided support of existing production systems and impact
analysis for Year 2000 conversion.
July 1995 June 1996 Consultant Zurich Insurance
Member of a team responsible for developing a policy administration system.
This interactive application included an internal rating system is knowledge
based and gives the insurance broker underwriting, quoting, and binding
capabilities at point of sale. This system was developed entirely using SYNON.
March 1994 May 1995 Consultant Toronto Dominion Bank
Developed a Payments Financial System, that controlled bank account transfers
and foreign investment. Provided support to existing production applications.
These systems where developed and maintained using SYNON and RPG.
November 1993 March 1994 Consultant Miles Canada
Designed and developed Project Tracking System using SYNON and RPG III
This system provided on line functions to capture actual and committed
spending for projects.
August 1991 November 1993 Programmer / Analyst Mattel Canada
As programmer / analyst, I was responsible for maintaining and enhancing
production applications using SYNON and RPG III. Developed a Customer
Service product tracking system. My role also included Database Administrator.
March 1989 August 1991 Programmer / Analyst Triathlon Leasing
As programmer / analyst, I was involved in the maintenance and support of
production applications. I was involved in new development projects while
gaining extensive experience in the areas of design / analyzing and development
using SYNON and RPG III.
EDUCATION 1987 CONTROL DATA INSTITUTE
Computer Programming and Operations Diploma
SOFTWARE TOOLS and SKILLS SUMMARY
- interactive and batch system development
- SYNON COOL 2E function design and development
- RPG 400 , RPG IV , ILE and all AS/400 utilities
- RPGSQL
- Cobol
- MWI Implementer
- IBM Websphere Development Studio Client for iSeries
- Windows
- Java
- Remedy
- Robot
- Hawkeye
- CA Service Desk
HOBBIES AND INTERESTS
Various sports, travel and Internet
REFERENCES
Available upon request
Contact this candidate