Customer Service Representative

Matthew O’Neil

**** **** ** **

Lehigh Acres, FL 33973

239-***-****

**************@*****.***

OBJECTIVE:

• Continue a successful Information Technology career, utilizing 4 years professional help desk experience and knowledge of computer software.

SKILLS:

• Microsoft Office

• Editing and Managing Adobe documents

• Utilizing Windows 7 & install Operating System

• Setup LAN

• Remove dust particles from computer

• Computer Diagnostics & boost computer speed

• Troubleshooting & Documentation

• File Organization systems

• 50 wpm typing

• 10 key by touch

EDUCATION:

1. Bachelor of Science in Mass Communications-Virginia Commonwealth University

2. Associate of Science in Information Technology Management-Southwest Florida College

EXPERIENCE:

• Technical Support Rep with Alorica April 2011-March 2011

-Handled pc non-boot, Internet Explorer connection, and printer issues

-Anti-Virus software-{Installation & Uninstallation}

• Attorney Auditor with Trakamerica November 2008-August 2010

-Audited various law firms to ensure compliance with FDCPA

-Created audit schedule in Excel for a workgroup of 4

• Lead Customer Service Representative with Source Interlink April 2004-October 2008

-Managed 8 person magazine and book distribution team

-Trained incoming Customer Service Department employees

• Technical Support Rep with Call Tech February 2004-April 2004

-Assisted Bell South Internet subscribers with internet connectivity issues

• Help Desk Representative with Randstad June 2003-April 2004.

-Worked with Hotel staff handling Reservations Software.

-Dialed in and restarted servers via the client internet protocol address

• Help Desk Representative with Carnival Cruise Lines July 1999-May 2003

-Assisted with electronic bookings

• MCV Physicians June 1997-May 1999

-Operated switchboard and scheduled appointments

AWARDS AND HONORS:

• Meritorious Award-Virginia Associated Press Broadcasters,-In Depth Reporting 1991

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