Customer Service Engineer
Resume:
Raymond S. Ahto
Dedham, Ma. *****
Cell 508-***-****
Email *******@*****.***
Professional Experience
Raymond Ahto racing stables 2007-2012
Head Trainer
Started my own racing stable training standard bred race horses. Role consisted of the care of up to 6 horses at one time. ordering and budgeting of supplies. Daily exercise and care of the horses.
Segue Institute for Learning (Central Falls, Rhode Island) 2010-2011
IT Director
Have an exceptional ability to work under high pressure and solid technology acumen.
Results-focused and effectual leader with proven ability.
Responsible for overseeing the ordering and maintenance of equipment, infrastructure, training of teachers and staff, and infusion of technology across all areas of the curriculum for middle school students.
Engineered, and implemented LAN/WAN networks using variety of Hardware/Software. Supported users, desktops, and networks requiring troubleshooting, and analytical skills.
IBM Software Group-Lotus (Westford, Mass.)1996 - 2008
Development Software Manager of the following products in the IBM software catalogue:
Domino Access for Microsoft Outlook, Notes Core Client, Notes Domino Designer
Work with upper management and development team in setting schedules. Participate in triage meetings representing the customer in regards to problem fixes and solutions.
Visit customer sites as needed to assist in deployment, architecture and education of products delivered.
Handle the scheduling of tasks to successfully meet each milestone on our way to delivering a quality product within the release cycle. Successfully coordinate efforts of remote teams located in India and Beijing. Work with the support team to handle customer escalations.
Handle the IDP, PBC, performance bonus and merit increase cycles, trying to recognize the highest contributors verbally as well as monetarily. Engage in regular one on ones to discuss performance, career objectives, future training etc. with each employee and any other people management actions for development teams.
IBM Software QE Technical Lead
QE on the following products in the IBM catalogue:
Domino Offline services, Domino Fax
Work with upper management and development team in setting schedules. Participate in triage meetings representing the customer in regards to problem fixes and solutions. Scheduled assignments for the group of test engineers for the release 1.0 product of DOLS. Wrote test procedures. Wrote automated test scripts using Silk. Tested with ISP's AOL,MSN,AT&T,IGN. Tested on platforms Win 95 , WinNT, Win 98 and UNIX. Using Notes versions 4.2, 4.5,4.6 and Notes 5.0. Using browsers IE 3.0, IE 4.0, Netscape 3, Netscape 4. Tested across http, socks, screen.
Analysis and Computer Systems Inc. (Burlington, Mass.) 1983-1996
Site Supervisor/Lead Engineer
Lead a group of engineers in the customizing and delivery of products delivered to governments world-wide.
Worked with US Air Force, US Army, US Navy, French Navy and several large commercial aircraft companies. Evaluated customers needs and customized test tools to be used as network simulators to test the Grumman Joint Stars system and the JTIDS terminal. These test tools were the interface to the E3A Airborne Warning and Control Systems (AWACS), F-15 Fighter Aircraft, F-16 Fighter and Adaptable Surface Interface Terminals (ASITS). Created training class for incoming users of test systems.
Handled all of the administrative and technical leadership, responsible for the other ACSI employees at site, and acted as primary interface to customer and government personnel.
Honeywell Corporation (Billerica, Mass.) 1981-1983
Test Engineer in Honeywell's Quality Assurance Department to prepare test plans and procedures to ensure the functional integrity of system releases. Provided customer service on various Honeywell software packages (proper application, user instruction, debugging, etc.).
Operated Honeywell Multics level 68 and GCOS Level 66 computer systems in preparation and testing of software packages.
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