Quality Assurance Manager
Resume:
PALMER J. LEE **************@*****.***
COMPUTER INFORMATION SYSTEMS/INFORMATION TECHNOLOGY PROFESSIONAL
Diligent, accomplished, dependable, and loyal Computer Information Systems/Information Technology Professional with experience providing creativity and innovative ideas. A personable, highly motivated professional with exceptional oral and written communication skills striving to excel and meet the demands of ever evolving cutting edge technology. Extremely organized with the ability to multitask while meeting project deadlines either alone or in a team setting. Accustomed to handling sensitive and confidential information, while maintaining a professional demeanor at all times. Ability to thrive in a results oriented environment, yet remaining flexible and versatile.
PROFESSIONAL EXPERIENCE
CNC Laser Machine Operator 03/2012-Present
Central Moloney
Utilize CAD software to generate specifications for molds and design to cut raw material.
Responsible for preventive maintenance and repair of mold, CNC machinery, and laser machines.
Examine blueprints, layouts/charts, and job orders for information specifications and tooling instructions.
Programming CNC machinery per the production plans for quality standards.
Electrician 03/2011-02/2012
Planter’s Cotton Oil Mill – Pine Bluff, AR
Ensure proper function of all electrical units in the facility.
Coordinate work functions for organizational departments.
Attend professional development seminars.
Maintain electrical inventory records.
Quality Assurance Agent 12/2010-02/2011
Fidelity National Information Service – Little Rock, AR
Perform various transit and statement tasks to ensure accuracy and timely distribution.
Perform administrative tasks relating to the Item Processing Department operation.
Responsible for addressing errors found in transactions.
Inventory Clerk Specialist 08/2010-10/2010
A Team Temporary Services – Pine Bluff, AR
Wheeling Machine Products
Accountable for ensuring accurate counts for successful operation.
Responsible for adjusting variances within a database for Work in Progress (WIP)
Track items/product to ensure all operations are correct and accounted for on time sheets.
Ensure WIP transfers are completed in a timely manner.
Attended daily safety meeting, ensure use of required PPE.
Technical Support Coordinator I 02/2010-06/2010
Verizon Wireless – Little Rock, AR
Evaluate customer concerns and resolve problems to customer satisfaction.
Utilize various administrative tools and resources for customer resolution.
Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration.
Provide detailed information on how to set up/configure data and voice products.
Lead Technical Support Representative 05/2006-02/2010
Alltel, Corporation – Little Rock, AR
Perform data conversions and repairs of customer data in order to meet programming specifications.
Answer technical questions regarding software products
Troubleshoot IT threats reported by customers in a timely and efficient manner.
Managed a team of 21 people to insure 100% customer satisfaction was accomplished.
Console Operator 08/2005-04/2006
Securitas Security Company – Little Rock, AR
Provide safety and security for client property and personnel.
Observe and report activities and incidents that were a threat.
Inspect for irregularities through periodic patrolling.
Data Manager 02/2005-06/2005
Jefferson Comprehensive Care – Pine Bluff, AR
Generate data queries based on validation checks or errors and omissions identified during data entry to resolve identified problems.
Develop project-specific data management plans that address areas such as data coding, reporting, or transfer, database locks, and work flow processes
Prepare data entry supported files in Careware 4.1 and trained staff on technical procedures or software program usage
Contribute to the compilation, organization, and production of protocols, clinical study reports, regulatory submissions, or other controlled documentation.
EDUCATION
Computer Information Systems, Bachelor of Science May 2004
Grambling State University, Grambling, LA
Technical Integration
Adobe
Dreamweaver
Adobe Photoshop
Adobe Flash
Corel Paint
Shop Pro
MS Office Suite
AJAX
AS 400
HTML/XHTML
Java
JavaScript
Perl
SQL
XML/XSL
Visual Basic
MySQL
Oracle
AIX/Linux/UNIX
Windows Vista/7
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