Customer Service / Teacher Assistant

MARIA A. SANCHEZ

*** **** ******

Brooklyn, New York 11220

Home: 718-***-****

Mobile: 917-***-****

************@***.***

OBJECTIVE

Seeking a challenging position where I can utilize my skills to enhance the success of your organization.

EDUCATION

Mercy College – New York 9/09 – Present

M.S., Early Childhood Education with additional certifications in Childhood Education and

Students with Disabilities

New York University - New York, NY 9/95 – 5/97

Certificate, Telecommunications

Pace University - New York, NY 9/82 – 12/87

B.A., Management Information Systems

RELEVENT COURSES

Foundation of Education Students with Disabilities

EXPERIENCE

YAI/New York Learning 03/10 – Present

Substitue Teacher Assistant for age 3-5 Special Education Students

Assist classroom teacher in delivering small group tutoring with instructional activities

Interact with pre-school children

Create a safe, comfortable, and fun atmosphere for children

Demonstrate patience and understanding with all children

Assist in feeding, dressing, toileting, personal hygiene

Time Warner - New York, NY 1/04 – 8/08

IT Coordinator

Managed wireless accounts for all mobile phone, blackberry and similar PDA devices for Corporate and Aviation employees

Maintained wireless inventory equipment on Altiris Database 6.0

Responded to employee inquiries on technical issues/problems

Created quality control efficiency back-up plan to improve IT equipment management

Processed monthly invoices averaging $65,000

Developed and maintained relationships with vendors

Generated summary of accounts activity report

Issued calling cards to employees when required

Added, deleted and updated user’s blackberry accounts on BES

Trained new employees on usage of AVAYA telephone instruments

Created and updated wireless tickets on Remedy

IT Administrative Coordinator 9/00-12/03

Managed help desk and dispatched appropriate service provider to address issues

Assisted telephone service technicians with installation of Meridian communication systems and trained employees to use system

Maintained Switchview Internal telephone Directory for Time Warner

Issued Amex Corporate Card and Corporate Calling Cards to new employees

Created monthly inter-company Telecommunications Usage Report for Corporate Departments and Time Warner Tenants

Provided Telecommunication Financial Reports to divisions and tenants upon request

Managed all call detail records (CDR) for Corporate Departments and Time Warner Tenants

Developed and maintained business relationships with Telecommunications Vendors

Maintained invoicing procedures for Equipment, Private Lines and other Telecommunication services interacted with Corporate Departments and Operational Divisions on Company Directory issues

Executive Secretary to Director of Telecommunications Department 1/95 – 8/00

Maintained Director’s calendar

Coordinated and attended annual offsite Time Warner Telecommunications Conference

Maintained phone directory, answered phones, ordered supplies

Prepared and submitted expense reports

Scheduled internal and external meetings

Served as liaison between Telecommunications Department and Time Warner Departments and Division

Senior Secretary to Director of Telecommunications Department 9/91 – 12/94

Coordinated travel plans

Maintained attendance for Director and his Direct Reports

Answered phones, ordered supplies

Sent and received Telex messages

Issued problem solving tickets to Telecom Technicians for Corporate and Time Warner tenants

Responsible for Customer Service within Telecommunications Department

Mademoiselle Sweaters, Inc. Brooklyn, New York 1/90 – 9/90

Accounts Payable Clerk

Researched delinquent client accounts

Bar-coded item ticket number into computer to determine factory workers daily pay

General administrative duties, ordered supplies, answered phones

Reviewed and obtained verification of invoices and requisitions

Philadelphia International Bank New York, New York 10/84 – 5/88

Telecommunications Customer Service Clerk (Part-time position)

Data entry

Responsible for filing, answering phones, researched delinquent customer accounts

Researched daily Fiche files for customers account balance

Verified messages and transmitted Telex messages

SKILLS

Fluent in Spanish, Proficient in MS Word, Excel, Access, Altiris 6.0 and Remedy

Contact this candidate