Customer Service Representative

Desiree Fitzgerald

**** ****** **.

Upper Marlboro, MD 20772

Home: 301-***-****

*******************@*******.***

OBJECTIVE

To contribute to your association's success through the use of exceptional customer service and organizational skills.

QUALIFICATIONS

• Solid customer service experience

• Exceptional versatility, adaptability, and team-oriented.

• Strong verbal and nonverbal communication skills.

• Ability to manage multiple tasks in a pressured environment.

PROFESSIONAL SKILLS

ADMINSTRATIVE SKILLS

• Provides support to coordinators.

• Manages multiple tasks and deadlines.

• Produces lesson plans and documents for before & after care use.

• Maintain files and reports.

• Answers a high volume of calls and maintain a rapid response rate according to agreed standards.

INTERPERSONAL AND TEAMWORK SKILLS

• Responsible for processing confidential information such as checks and internal personnel information.

• Interact with a wide variety of personalities.

• Assist in coordinating activities and trip.

• Maintain schedules and appointments.

• Supervise school age children.

• Assist children with homework assignments.

CUSTOMER SERVICE SKILLS

• Interact with customers, visitors, and vendors.

• Deliver excellent customer service to phone inquiries and concerns.

• Maintain supply inventory.

COMPUTER/TECHNICAL SKILLS

• Proficient programs such as Microsoft Windows, Microsoft Word, Excel, PowerPoint, Outlook and organization’s customized database, Filemaker Pro.

• Excellent oral and written communication skills.

• Typing skills - 30 WPM

EMPLOYMENT HISTORY

• Group Activity Assistant , Mattaponi Elementary School, 8/06 to present

• Office Assistant, Machinery Dealers National Association, 2/06 to 6/06

• Customer Service Representative, Target Department Store, 8/05 to 1/06

EDUCATION

Frederick Douglas High Graduate

Prince’s County Community College- Major; Elementary Education (Sophomore) August, 2007 – present

CPR/FIRST AID, Certification

REFERENCE

Dr. Janice Hay (Principal), Supervisor 301-***-****

Candace Smith , Co-worker 301-***-****

Ebonee Tucker , Friend 703-***-****

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