Staci Resume
Resume:
Staci L. Odell
Perry, Georgia 31069
Home: 478-***-****
Cell: 478-***-****
February ‘08 - July ‘08
Credit Central
Title: Customer Service Representative
Responsibilities: Oversee all branch operations. Review loan applications for approval and solicit companies for financing and special credit programs. Solicit customers for bill consolidations and sell insurance products when applicable. Resolve delinquent customer accounts through various methods including use of legal system.
May ‘04 - February ‘08
Waffle House
Title: Customer Service Representative
Responsibilities: Greet Customers. Take and relay food orders from customer to cook. Handle customer complaints and requests. Sanitize tables between customers. Sanitize preparation area. Answer incoming calls and take telephone orders. Compute total amount owed by customer. Make proper change for customer and balance cash register.
August ‘03 – March ‘04
A&A Finance
Title: Assistant Manager
Responsibilities: Oversee all branch operations. Review loan applications for approval and solicit companies for financing and special credit programs. Solicit customers for bill consolidations and sell insurance products when applicable. Resolve delinquent customer accounts through various methods including use of legal system.
September ‘02 – July ‘03
October ‘00 – November ‘01
Perry Finance
Title: Branch Manager
Assistant Manager
Responsibilities: Oversee all branch operations. Handle branch A/P, A/R and payroll. Review loan applications for approval and solicit customers for financing and special credit programs. Solicit customers for bill consolidations and small loans and sell insurance products when applicable. Resolve delinquent customer accounts through various methods including use of legal system. Schedule employees and control overtime to ensure profitability of branch office. Generate and perform salary reviews and handle any disciplinary counseling.
February ‘02 – September ‘02
Citizens Finance
Title: Branch Manager
Responsibilities: Oversee all branch operations. Handle branch A/P, A/R and payroll. Review loan applications for approval and solicit customers for financing and special credit programs. Solicit customers for bill consolidations and small loans and sell insurance products when applicable. Resolve delinquent customer accounts through various methods including use of legal system. Schedule employees and control overtime to ensure profitability of branch office. Generate and perform salary reviews and handle any disciplinary counseling.
November ‘01 – February ‘02
Covington Credit
Title: Assistant Manager
Responsibilities: Oversee all branch operations. Handle branch A/P, A/R and payroll. Review loan applications for approval and solicit customers
for financing and special credit programs. Solicit customers for bill consolidations and sell insurance products when applicable. Resolve delinquent customer accounts through various methods including use of legal system.
PROFESSIONAL COURSEWORK & Licenses & Awards
Number One Customer Service Representative for the area in April and June of 2008
Number One Office at Perry Finance, December 2000
Small Loan Insurance License, 2000
Notary Public, 2000
Certified Customer Service Specialist, 2000
Proficient in the use of copying machine, typing (65 wpm), fax machine, 10-key by touch, multi-line telephone, credit bureau machine, and various computer programs such as Microsoft Office, Excel, and Access.
EDUCATION
Middle Georgia Technical Institute: Graduated certification class in 2000 with a 4.0 GPA.
Specialized Coursework: Customer Service in a business environment, including work in Excel, Access, and Powerpoint.
Bolsa Grande High School - Garden Grove, CA.
*** References Available Upon Request ***
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