Help Desk Support Specialist, Network Administrator

Delovan Graham

*** ****** *******, ***** ****, Ontario M2J 4J4, Cell: 416-***-**** email:********@*****.***

Objective: To secure the position as I.T. Help Desk Support Specialist, Network Administrator / Network Engineer, where I can utilize my skills, hands-on experience and qualifications and also grow as a Networking professional.

Highlights of Skills and Achievements:

• Experience: Over 10 years experience working as a network administrator, computer technician and computer help desk support personnel

• Customer Service: Provided reliable and efficient customer service, in a large academic environment and small business, ranging from 10 – 500 end-users

• Hybrid Networks: Maintained and managed a hybrid network which contained Linksys, Allied Telesyns, D-Link, and 3 Com, managed and unmanaged switches in a LAN / WAN environment.

• Router Management: Install and maintained Snap Gear routers, Linksys Routers, D-Link routers, setting up IPsec and PPTP VNP tunnels.

• Hardware/VOIP: Installed and maintained Dell Power Edge Servers, Altigen Voice Over IP Phone system.

• Windows Server : Install windows 2000 Pro/XP/Vista workstations also in place upgrade of windows 2000 server to windows 2003 server, install windows Small business Server 2000/ 2003. Install exchange 2000/2003, IAS 2000/2004 Install Antivirus Corporate Edition, Symantec AntiVirus Enterprise Edition, Veritas Backup Exec. Install and configure Active Directory. Install network printers.

• Network Solutions Design: Analyzed and created network solutions for clients in small to medium offices, which includes LAN/WAN operations; cabling, routers, switches, NIC cards and modems

• Quick Learner: Ability to easily grasp new technologies, software and IT architecture. Energetic and self-motivated team player with good time management, organizational skill and impeccable work ethic.

Work Experience:

2004 – 2007 Network Technician, Codefusion Communications Inc, Toronto, ON

• Diagnose and resolves network issues with network cabling, NIC cards, routers and switches

• Implement VPN tunnels using PPTP or IPSEC

• Install Altigen Voice Over IP Phone system and setup of user extensions

• Install network printers.

• Assists in hardware and software roll-outs, Maintains desktop systems in accordance with IT policies

• Installs desktop software, updates and patches, Performs PC setup, maintenance and relocation

• Provide VoIP phone, PC and software training sessions with clients

• Provides help desk on-call support for clients technical support

• Troubleshoots and resolves desktop, laptop and software problems

• Install and maintain Antivirus Corporate Edition, Symantec AntiVirus Enterprise Edition,

• Install and maintain Veritas Backup Exec.

• Install and configure BrightStor Arcserve Backup

• Install and maintain Norton Ghost

• Install and configure Windows 2003 Small Business Server

• Install and configure Windows Server Standard 2000/2003 Active Directory.

• Install Microsoft Exchange Server and Outlook 2000/2003

• Configure DNS server

Additional Work Experience: Recent Contract Clients

2004 – 2005 Yorkdale Ford Lincoln Limited, Toronto, ON

• Network cabling, computer network installation, PC hardware upgrades software installation and maintenance

2003 – 2005 Formula Ford Dealership, Pickering, ON

• Network cabling, Adding Computers to the network, replacing hardware installing software

2002 -2005 Superior Immigration Services Inc, Toronto, ON

• Network cabling, Adding Users/Computers to the network, replacing hardware installing software

• Manage windows 2000 domain, windows XP workstations.

2001 – 2007 Total Rehab Orthopedic & Athletic Medicine, Ajax ON

• Configuring hardware, software, peripheral support in a windows 2000 environment and maintaining company’s web site

2001 - Present Toronto East General Hospital, Toronto, ON

• Network security, Virus Extraction, system verification

1996 – 2000 Network Administrator, University of the West Indies, Jamaica

• Configuration, support and troubleshooting of all computer systems, windows 3.1, 98, 2000 and windows NT server, workstation, linux, and Sun workstations operating in a windows NT and Unix environment

• Responds to telephone calls, email and personnel requests for technical support

• Using Fluke DSP-2000 Digital Cable Analyzer and DSP fiber test kit to test and analyze cables

• Installing and configuring Windows NT DHCP Server, RAS,WINS, Domains, customer support of Microsoft, Dialup user

• Maintained and managed user account and access using policies and logon scripts

• Installing and configuring of VPN services

• Remote System administrator using HP Openview and PC Anywhere for over 1500 computers comprising of Compaq, Dell and IBM hardware

• Quoted and advised departmental staff on IT equipment accounting to industry standards and departmental requirements

• Provided customer support including: TCP/IP protocol diagnostics, internet related configuration and troubleshooting, Strong PC hardware and software diagnostic skills

1994 - 1996 Computer Technician, Mona Informatix Ltd, Jamaica

• Converted scanned images to Vector. Provided backups, networking and installation of hardware and software namely Auto CAD, Cadcore, Cabling

Education and Professional Certifications:

September 2007 Computer Systems Technology Diploma (Seneca College) – In Progress

August 2005 Microsoft Certified Professional (MCP) Certificate

April 2000 MS Windows 2000 Network Certificate, Lernix Institute Toronto,

March 1999 Windows NT 4.0 Server Certification, University of West Indies,

1995 – 1997 Computer Technician Diploma, Vector Technology Institute, West Indies

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