Manager Customer Service

Desiree’ Calabrese

**** ***** ****

Hebron, KY **048

(Home) 859-***-****

Objective

To maintain a challenging entry-level position with a professional and stable company, that will allow me to utilize my skills and knowledge.

Qualifications

*Multi-tasking and work independently

*Excellent communication skills verbally and written

*Outstanding ability to keep accurate records

*Ability to work in a high-stress environment

*Capable of problem-solving on a day-to-day basis

*Team leader, well organized, in addition to being a proficient motivator

Work Experience

Collection Manager March 2008-March 2010

ZWICKER AND ASSOCIATES, HEBRON, KY 41048

* Microsoft Excel/Spreadsheet software

* Managing debtors portfolio’s

* Excellent communication skills

* Knowledge of basic phone pays

* Mocha system

Assistant Manager November 2006-March 2008

BLOCKBUSTER, BURLINGTON, KY 41005

* Responsible for daily paperwork and finances

* Excellent leadership skills

* Responsible for running a shift and crew

* Accuracy of input/output of movies

* Closing/ Opening the store

* Inventory

* Worked with Loss Prevention

* Met sales goals

* Excellent customer service skills

* Being a productive manager

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