QA Manager

WORK EXPERIENCE

**/**** ** ******* ******* Aircraft Company, 40 hours per week, salary undisclosed; Quality Assurance Manager and ISO 9001:2000 Internal Auditor. Responsible for planning, supervising, managing and leading activities of employees assigned to the Quality Program Division. Continuously evaluating Quality Assurance requirements, material acquisition, and ensuring product conforms to the full provisions identified in the Statement of Work, contract supply and other related requirements. I provide the overall leadership and supervision for American and Saudi National Quality Assurance Inspectors. I possess a high degree of technical competence and broad knowledge regarding a range of complex quality assurance commodities, procured items, critical characteristics and the skill to identify their system impact, quality assurance functions, production techniques, and industrial processes in accordance with applicable DoD policies and regulations to insure effective control of product quality.

Review contract and associated technical documentation to clarify / interpret government quality assurance requirements, specifications and provisions. Continuously and aggressively work with team members and other Integrated Process Teams (IPT) to identify, develop and advise leadership and upper management on Risk Management Plans (RMP) that require further coordination and / or corrective action. Ensures preventative and corrective actions identified through Risk Management Planning is flowed down to the proper levels and incorporated into work instructions on floor level and support processes.

Independently plan and carry out assignments, modifying the approach to technical abnormalities based on the particular quality assurance problems involved. Areas in which technical support is provided include interpretation and application of contract and specification provisions, production methods and processes required to assure product quality, use of special processes, and situations where guidelines or precedent material is lacking or inapplicable. Perform technical evaluations, review regulations, interpret requirements and issue guidance to maintenance personnel through appropriate supervisory channels. As required, provide technical consultation support on controversial material review board actions or requests for waivers or deviations.

Developed policy and procedural guides which dictate the scope of the quality assurance program covering the general aspects of broad procedural actions as related to AS9100 Standards, ISO 9001:2000 International Standards, DCMA Instruction 8210.1, and Ground and Flight Risk Clause. Developed new Non-Conformance procedures related to Risk Management and other Program Critical events. Assigned as Contracting Requesting Official (CRO), participate in preflight and post flight aircrew briefings and ensures aircraft flight performance is conducted in accordance with applicable DoD policies and regulations. Developed and implemented Alsalam Aircraft Company-wide FOD and Tool Control Program Manual to standardized and streamline procedures throughout the company. Implemented performance based management evaluation / surveillance plan that identifies and analyzes contract performance. Determine key process measurement points and the need for product audits. Perform initial and ongoing process analysis and product acceptance inspections.

Continuously implementing process improvement techniques through LEAN practices to provide surveillance over technical and administrative requirements in accordance with Federal Acquisition Regulations and Department of Defense Directives. Spearheaded initiative to organize, assemble and lead Aviation Safety Council for Foreign Military Sales Division. Utilize sound business judgment to recommend Statement of Work contract changes, decisions based on broad knowledge of federal and defense regulatory and statutory provisions, acquisition directives, industry practices, and processes peculiar to DOD quality assurance requirements.

Program’s principle representative for quality matters directly concerned with the quality aspects of aircraft delivered to foreign government. Maintain contact with high level military and civilian representatives of both US and foreign governments on an as required basis to effectively coordinate and communicate quality assurance concerns and resolve the problems in question.

Perform regular visits to production shops and aircraft to verify completion of required work or witness test of repaired equipment or systems. These duties involve frequent walking, bending and stooping; prolonged standing; or climbing in and around aircraft and aircraft fuel cells.

Knowledgeable in the application of special safety devices and equipment, and strict adherence to work procedures and safety precautions to avoid hazards, such as those pertaining to work in a known toxic environment, and recommend work stoppage in hazardous situations.

12/2005 to 11/2007 ALSALAM Aircraft Company, 40 hours per week, salary undisclosed; Performs as Quality Assurance Specialist and ISO 9001:2000 Internal Auditor at contractor facility engaged in depot maintenance, modification and overhaul of the F-15 C/D/S aircraft. Performs quality verification inspections, FOD and Tool Control audits, material acquisition inspections, technical support and other program implementation for complex system and manufacturing processes. Review, edit and write locally developed technical publications, maintenance operating instructions, and Quality Manual / Quality Procedures. Conduct audits of product and processes for conformance to specifications and to detect processing and technical documentation deficiencies and recommend corrective action, including establishment of acceptable quality levels. Investigate customer complaints and deficiency reports and provided identification of causes to appropriate activities. Assigned as the Technical Lead for performing ISO 9001:2000 audits, scheduling audits, assembling and leading ISO Audit teams, conducting internal ISO Awareness and ISO Auditor Training and Quality Management Reviews. Knowledge of maintenance, repair, testing and inspection of aircraft and associated components. Knowledgeable in the use and identification of test, measurement, and diagnostic instruments, equipment requirements, and use in order to assure compliance with regulations for maintenance, repairs, and safety of operations.

05/2005 to 11/2005: Corsair Engineering/Lockheed Martin; 40 hours per week, 63K yearly; F-35 JSF Electrical Systems Maintenance Expert. Conducted training task analysis on the military’s most sophisticated and advanced warfighter identifying training requirements, determining appropriate training media, developing training device requirement specifications and Electrical System courseware for JSF Training System. Work closely with IPT’s to achieve goal-oriented results to include Maintenance Supportability, JSF Join Technical Data, and Reliability and Maintainability Engineers.

05/1996 to 05/2005: Naval Air Technical Data and Engineering Service Command (NATEC), 40 hours per Week; Electronics Technician; GS-1670-12; last promoted Not Specified; permanent employee; Naval Air Technical Data and Engineering Service Command (NATEC), P.O. Box 75 NAS North Island, CA 92135

S-3B Technical Coordinator, prepare and present technical reports on subjects of interest or concern to fleet activities, commands, and higher echelon personnel. Reports included such topics as equipment design deficiencies, erroneous or inadequate maintenance procedures, existing or potential hazardous operating and / or maintenance conditions, safety-of-flight issues, and a myriad of reliability, maintainability, and supportability issues with recommended specific solutions for to all aforementioned problems. Managed and corresponded to S-3B technical related issues with Government Technical Representatives in Jacksonville, Florida, Atsugi, Japan and others aboard United States Navy Aircraft carriers at sea. Managed, reviewed, and submitted timely financial documentation regarding travel and other deployment related expenses. Assembled, supervised and provided assistance as Deployment Technical Leader to Government Tech Reps on several temporary deployment assignments on board Unites States Naval Aircraft Carriers underway.

S-3B Technical Representative Subject Matter Expert (SME) providing electrical systems assistance and training to all COMSEACONWING Squadrons. Primary systems included electrical power and distribution, mechanical flight control systems, automatic flight control systems, landing gear and braking systems, navigation systems, interior and exterior lighting, fuel quantity systems, air refueling systems, environmental control systems, and other wiring related aircraft systems. Secondary systems included; armament delivery and communication systems. Technical assignments were primarily independent either on aircraft carriers underway or in foreign oversea countries. Instrumental in developing fleet wide training and usage of Ultrasonic Leak Detection and Infrared Thermography troubleshooting to assist with aircraft discrepancies relating to engine hot bleed air leaks, Fire Warning Systems and electrical system anomalies in support of EA-6B FST, S-3B, E-2C and F/A-18 A-D aircraft. Fleet wide representative for the coordination and training on AN/ASM 673 Magnetic Compass Calibration Set and the surveillance and certification process for Compass Rose Surveys.

Key participant for the NAVAIR Air Refueling System Action Team (ARSAT) Integrated Product Team (IPT) . Submitted cost saving inputs and solutions to ARS FST regarding problems associated with the 31-301 Aerial Refueling Stores (ARS) Program. Provided Organizational and Intermediate level training and assistance to several S-3B squadrons based at NAS North Island and Atsugi, Japan and F/A-18 Super Hornets based at NAS Lemoore.

04/82 to 01/06: United States Navy, 23 years of combined active and reserve duty. Retired Chief Petty Officer (Pay Grade E-7). Last duty assignment: Maintenance Control Supervisor coordinating daily scheduled and unscheduled maintenance on 19 S-3B aircraft, 250 maintenance personnel, 13 Aerial Refueling Stores and over 100 pieces of ground support equipment. Safety of Flight Certified. Accountable and responsible for administrative management of multi-million dollar aircraft and associated maintenance programs that included physical security of equipment, government property, quality assurance, and day-to-day monitoring and administration of military personnel. Maintained, coordinated and initiated cannibalization activities, aircraft logbooks, aircrew flight records, and material components. Held wide variety of challenging, fast-paced, critical and high visibility assignments during twenty-three year naval career.

Approved daily scheduled and unscheduled maintenance actions, periodic aircraft status reports, analyzed maintenance and logistical data, detected unsatisfactory trends in quality or inspection systems. Resolved complex maintenance issues, prepared recommendations or reports for corrective measures. Communicated with Government Technical Representative and contractors to disseminate information via formal and informal briefings and correspondence to provide solutions on issues which adversely impacted mission readiness.

Ensured contractor verification and timely compliance of airframe, powerplant and avionic technical directives, bulletins and modifications. Reviewed and wrote Engineering Change Proposals, Waivers and Deviation requests and provided recommendations for classification and cost consideration. Coordinated disposition of non conforming products, material and services with appropriated departments.

Investigated conditions that affected process quality; analyzed and determined cause of deficiencies. Prepared and tracked status of all Quality Deficiency Reports (QDRs) on new and reworked material, Engineering Investigations (EIs), and Technical Publication Deficiency Reports (TPDRs) submitted by maintenance technicians in accordance with NAVAIR 4790 series instructions. Researched, developed and was responsible for full implementation of formal maintenance and quality assurance training programs which were used at local command and later distributed to other commands as model training programs. Performed maintenance and quality assurance management reviews to evaluate departmental posture in support of mission goals and objectives.

Managed, directed, supervised, counselled, provided leadership, established work standards, identified training needs, and evaluated performance of maintenance personnel. Wrote military performance appraisals, award recommendations, counselling and disciplinary reports. Motivated, trained and developed men and women to achieve superior aircraft maintenance team results. Effective counselor and instructor; inspired employee involvement in divisional planning, procedures and professional development.

EDUCATION:

Graduate Muscatine High School, 1981, Muscatine, Iowa

Associate of Science in Professional Aerospace Management, Fall 2008

Currently enrolled at Embry Riddle Aeronautical University

JOB RELATED TRAINING:

ISO 9001:2000 Internal Awareness Course, 2006

ISO 9001:2000 Internal Auditor, 2006

United States Navy Total Quality Management, 1990

United States Navy Leadership, Management Educational Training, 1990

Effective Presentations, 1995

Technical Writing, 1995

Instructor Training, 1995

Defense Acquisition University

Certificate ACQ 101 Fundamentals of Systems Acquisition Management, May 2001

Certificate LOG 101 Acquisition Logistics Fundamentals, August 2001

Certificate BCF 102 Fundamentals of Earned Value Management, May 2004

Certificate LOG 235A Performance Based Logistics, September 2004

Certificate ACQ 201A Intermediate Systems Acquisition, November 2004

Certificate PQM 101 Production, Quality and Management Fundamentals, December 2008

Certificate CLC 024 Basic Math Tutorial, July 2009

Certificate CLM 041 Capabilities Based Planning, July 2009

Certificate CLC 011 Contracting for the Rest of Us, September 2009

Certificate RQM 110 Core Concepts for Requirements Management, September 2009

Certificate PQM 201A Intermediate Production, Quality and Management, October 2009

Certificate CLL 026 Depot Maintenance Capacity Measurement, December 2009

Certificate CLC 019 Leveraging DCMA for Program Success, December 2009

Certificate CLE 009 System Safety in Systems Engineering, June 2010

Certificate CLM 031 Improved Statement of Work, August 2010

Certificate PMT 251 Program Management Tools Part 1, September 2010

LEAN Logic, OPER0151

LEAN Value, OPER0152

LEAN Techniques, OPER0153

Six Sigma Introduction, OPER0131

Six Sigma Reducing Variations to Improve Quality, OPER0141

Fleet Business: The Navy Business and Fiscal Practices Course

DAWIA Level I Certification

Certificate OSHA Confined Space Safety, March 2010

JOB RELATED SKILLS:

I am a highly detailed oriented individual that strives for the highest results in all goals and tasks. I have excellent skills in written and oral communication; specifically I have written (13) Technical Reports for Naval Aviation Enterprise, three of which related directly to safety of personnel or aircraft which if not acted upon could cause grave or serious damage. I am an avid presenter and speaker for new information on technology and projects for which I have worked on. I presented, “Using Infrared Technologies to Troubleshoot Aircraft Bleed Air Leak Discrepancies”, at the National and International Aerospace Lighting Institute (ALI) in Los Angeles, California. I also presented similar topics to NAVAIR S-3 and F/A-18 Safety Systems Working Group, NAVAIR Officers and Staff, and to Carrier Air Wing Five Maintenance Officers. Most recently, I was requested by Commander DCMA Riyadh, to give a presentation to a group of Royal Saudi Group Force Officers on “ Implementing an Effective Quality Assurance Program”.

I am extremely proficient in the use of all office equipment, computers, and various software applications: Microsoft Operating Systems, Desktop Publishing, PowerPoint, Microsoft Excel, Adobe Acrobat and other software. I utilize local Quality Assurance databases to input/track audits, CARS, product acceptance inspections, and facility surveillance plans.

Committed to company business and mission statements to achieve all performance metric goals, standards and initiatives. I posses high standards of ethics, integrity and a business judgment approach to all work assignments with a sense of accountability and trustworthiness. I am a self-starter, well organized, independent worker that makes sound and well thought out decisions to resolve problems. I am extremely conscious on ensuring day-to-day issues and assignments are complete and submitted on-time in a professional manner.

Highest Security Clearance Held: Secret

U.S. Navy Awards:

Two (2) Navy / Marine Commendation Medals

Three (3) Navy / Marine Achievement Medals

Two (2) Navy Good Conduct Medals

Three (3) Navy Reserve Good Conduct Medals

Two (2) National Defense Medals

Armed Forces Expeditionary Medal

Global War on Terrorism Medal

Enlisted Aviation Warfare Specialist

Honorable Discharge

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