Customer Service Representative
Resume:
Yolanda C. Darden
Clarksville, TN 37042
**********@*****.***
Objective
To obtain an entry level position which will allow me to demonstrate my level of expertise in customer service, problem-solving, and the ability to work well in a fast-paced environment.
Education
Attended Draughons Junior College, 1994, Clarksville, TN
Attended Western Kentucky University, 1992, Bowling Green, KY.
Work Experience
Finance Customer Service Representative
Nashville, TN
2005-2006
Answer calls from Suppliers inquiring about Accounts Payable invoices, debit memos, credit memos, and expected payments.
Fax copies of debit memos.
Respond to electronic inquiries regarding past due payments.
Assist with Child Support Court orders such as ordering ID Cards, and completing Insurance information.
Convergys/ Customer Service Representative
Clarksville, TN 2003-2005
Answered high volume of customer calls regarding cellular phones.
Trained newly hired Call Representatives on phone procedures and call handling.
Set-up new customer accounts.
Assisted with escalated customer calls.
Made adjustments on incorrect billing statements.
Quebecor Printing/ Production Leader
Clarksville, TN 1996-2002
In charge of processing incorrect work orders for books and magazine companies.
Inspected magazines and books for missing information of defects.
Train and assist co-workers when needed.
Skills Profile
Ability to operate Model 5000 copy/collating machine.
Knowledge of and experience with corporate mailroom procedures.
Good filing and organizational skills.
Experience in handling confidential paperwork.
Ability to take accurate phone messages and deliver messages promptly.
Good customer-relations background.
References
(Available upon request)
Contact this candidate