Customer Service Sales

Luz Mendez

*** ******* **. #*, *** York, NY ***34

Cell: 646-***-**** : ***********@*****.***

Career Overview

Customer Service Representative - Client Relations - Data Entry Results-driven Customer Services

Representative with proven ability to establish rapport with clients. Highly enthusiastic customer service

representative with 4+ years client interface experience. Dedicated customer service representative with

motivation to maintain customer satisfaction and contribute to company success.

Core Strengths

Enthusiastic developer of good relations with

clients

Energetic work attitude Execution of floor set and visuals

Conflict resolution

Strong organizational skills

Creative problem solver

Developed listening skills Excellent communication skills

MS Windows proficient

Execution of floor set and visuals

Accomplishments

Customer Relations:

Earned highest marks for customer satisfaction, company-wide.

Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term

relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all customers

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of

shift with 100% accuracy rate.

Work Experience

Supervisor

October 2004 to May 2011

Starbucks – New York, NY

Organized weekly sales reports for the sales department to track product success. Organized weekly sales

reports for the sales department to track product success. Earned management trust by serving as key holder,

responsibly opening and closing store. Greeted customers entering the store to ascertain what each customer

wanted or needed. Recommended, selected and helped locate and obtain out-of-stock product based on

customer requests. Answered questions regarding store and products, while maintaining knowledge of

current sales and store promotions. Maintained cleanliness and presentation of stock room and production

floor.

Educational Background

Bronx Community College 2013

Bronx, New York

Radiology

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