Technical Support Software

Charisse Bradley

*** ******* **. *** * Cary, NC 919-***-**** ********@*****.***

Summary of Qualifications and Skills

Upcoming graduate in information science offering a strong academic background in IT combined.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Familiar with LAN, WLAN, WAN, routers and cables.

Good interpersonal communication and relation skills.

Fundamental understanding of building blocks of an information science.

Expert level experience with Microsoft applications (Outlook, Word, PowerPoint & Excel).

Work Experience

Flextronics- Cary, North Carolina

Technical Support Representative (At&t) July 2008-present

•Provide direction, training and support to peers and subordinates.

•Accurately document customer interaction in multiple platforms.

•Provide one –one one training to customers on proper use cell phones, features and applications.

•Perform basic tier one troubleshooting on software and hardware support, as well as replacement and warranty equipment.

•Research technical issues and follow up with customers, provide recommendations and action plans based on equipment.

•Assist customers with exchange server email accounts.

•Reflash,Test and debug software on mobile equipment.

•Special training in PDA software/operations for Blackberry, Windows, and Androids.

•Educated clients on installing and downloading windows software.

Flextronics- Mentor, Ohio

Technical Support Representative (Verizon Wireless) June 2007-July 2008

•Accountable for hands on technical assistance in the software and hardware division.

•Educated customers on benefits of products, and answer questions on equipment, network coverage, price plans, and billing.

•Responsible for works orders and test regarding field replacement units.

•Troubleshoot issues with wireless air cards connectivity.

•Conducted diagnostic on faulty equipment.

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Education

Currently pursuing a Master Degree in Information Science – Durham, NC

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Excellence references available upon request

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