Virtual Assistant

JENNIFER L. COLLINS

*** ******** ***** **** 440-***-****

Avon Lake, Ohio 44012 email: ***********@*****.***

Qualification Summary

Peachtree, GoAudit & SAP systems Membership/Customer Service Management

Fluent in Complete Microsoft Office package Data Entry/Administration

Type approximately 75 wpm Key approximately 22,000 kph

Experience

Premier Field Services, LLC, Strongsville, Ohio (January 2005 to March 2008)

Office Manager (This job was based from my home)

• Responsible for updating all inspections on a daily basis in multiple vendor systems.

• Established working relationship with First Energy Corporation and Cleveland Public Power to assist in utility checks for properties.

• Processed approximately 4,000-6,000 updates per month with all being entered into the system within 24 hours of completion.

• Completed monthly invoicing.

Barnes & Wendling, CPAs, Inc., Sheffield Village, Ohio (December 2003 to December 2004)

Administrative Assistant

• Oversaw all workflow in and out of the Client Services Department.

• Responsible for the processing of all client financial statements.

• Provided backup to the tax return processor.

• Provided backup to receptionist on a multi-line switchboard.

• Coordinated workflow between Sheffield and Downtown Cleveland offices.

Meaden & Moore, Ltd., Cleveland, Ohio (October 2002 to December 2003)

Administrative Assistant, Client Services Department

• Oversaw all workflow in and out of the Client Services Department.

• Responsible for the processing of all client financial statements; approximately 300 clients, which included Audits, Reviews and Compilations.

• Created a “paperless” system to deliver financial statements to clients.

• Implemented cross-training between myself and tax return processor creating a seamless work environment in department.

• Provided backup to maintain the e-file system for tax returns.

• Provided backup to receptionist on a multi-line switchboard.

• Created manuals for processes and procedures in the client services department.

• Responsible for maintaining Fixed Assets for clients.

• Implemented training procedures for new hires to the firm.

• Coordinated workflow between Downtown Cleveland, Akron and Wooster offices.

• Maintained tickler tracking system in Practice Solutions database system.

Superior Energy Systems, Ltd., Columbia Station, Ohio (June 2002 to October 2002)

Accounting Coordinator

• Maintained all Accounts Payable & Receivables for 2 companies.

• Collected and processed all receivables; in 2 months, responsible for collecting $170,000 in past due receivables.

• Maintained all billing on contracts.

• Responsible for monthly payroll for 12 employees.

• Maintained pertinent information in the Peachtree accounting system regarding accounts payables, receivables and invoicing.

IMG, The Mark McCormack Group of Companies, Cleveland, Ohio (March 1999 to March 2002)

Administrative Assistant II, APE

• Assistant to the Treasurer, Financial Executive and Controller of Arnold Palmer Enterprises.

• Responsible for processing client payments and recording on a weekly basis.

• Responsible for processing weekly payables and distributing accordingly.

• Responsible for billing course design clients according to contract outlines.

• Maintained information in the SAP system regarding accounts payables, receivables and invoicing.

• Reconciled monthly bank statements for the seven Palmer Companies all in excess of $1 million.

• Responsible for processing monthly past due statements for clients.

• Write up/process incoming invoices for payment.

• Recorded and filed various legal contracts for all clients.

• Responsible for implementation and maintaining Foreign Tax Withholding project from 1999 to 2002.

West Shore YMCA, Westlake, Ohio

Office Administrator (Promotion) (October 1996 to March 1999)

Customer Service Representative (September 1995 – October 1996)

• Responsible for staffing and scheduling Service Desk.

• Supervised 7 full-time staff and 3 part-time staff.

• Conducted customer interaction tasks to promote customer satisfaction, membership sales and retention.

• Acted as a Member Service Manager on Duty to provide potential members all information needed.

• Performed administrative activities including member and program enrollment, record keeping and payment processing; responsible for monthly bank draft billing and any NSF accounts.

• Participated in fund development for the YMCA Scholarship Drive, including producing marketing information and coordinating Phone-A-Thon; responsible for input of contribution dollars and applying those to memberships.

• Assist Office Manager in daily duties including daily cash, payroll, purchasing, account receivables and payables, and branch budget.

Education

I am presently enrolled in the Lorain County Community College University Partnership Program. I have 1 more class to complete my Business Associates Degree.

Lorain County Community College

Cuyahoga Community College

Baldwin Wallace College

Contact this candidate