Customer Service Manager

HAJEERA

** ** * **** *** CROSS,

GONDDAPPA BLOCK R T NAGR

BANGALORE 560035

Telephone No: 810-***-****/ 903-***-****

Email id: **************@*****.***

Career Objective

Experienced Loan Officer and customer service leader with proven ability to integrate and

coordinate multiple intricate department functions. Extremely creative problem solver, able to

make quick accurate decisions from start to finish. Experienced founder, loan processor.

Monthly goals met thru dedication and team work. Excellent at meeting customers needs in

order to sell a loan. Great social skills and enjoy the benefits of team work.

Academic Background

Bachelor of management Degree, (BBM) from the Rural College, Bangalore City, in

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the year 2007.

EDUCATION

BBM from Rural College of Arts and Science, commerce

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12th from Rural College of Arts and Science, commerce

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10th from Govt Saradha high school

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Computer Programming Skills

Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access,

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Microsoft PowerPoint and Microsoft Outlook Express.

Knowing Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP

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and Windows Vista.

Professional Background

Since 2007 working as the Manager of Finance in The MUTHOOT finance Group of Company,

providing client based service/ loans handling gold loan business.

• Top loan officer more than once.

• Maintaining of branch Accounts work and expenses ect

Salary accounts of employees.

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Handling of PF and ESI matters.

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Maintain accounting of fixed assets ect.

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Work up a loan offer that most benefit’s borrower.

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Sell the loan.

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Work with client one to one basis so they need not have to approach with more than

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one person for his entire loan needs.

Assist borrower in locating required documents.

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Process and meet the conditions prior to funding.

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Submit completed loan to Funding.

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Receive incoming calls from main line and input the data to create an application

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CAREER AND ACHIEVEMENTS TO DATE,

Currently Working as MANAGER in Regional office

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Muthoot finance Ltd.

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BAGALORE.

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Award Star performer of the year Apr 2009 Mar 2010 in Gold loan and investment business

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in Bangalore region

Star performer of the year Apr 2011 Mar 2012 in Gold loan and investment business in

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Bangalore region

Best manager of the year 2010.

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Key Achievements

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All targets on business development, growth and profitability.

Successfully launched the new brands in my territory

Successfully implemented numerous targeted & effective marketing campaigns for products.

Personally set up more efficient procedures to improve customer service and productivity.

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- Devised key operational strategies to boost area sales performance.

Personally assessed customers' needs and consistently delivered high quality services.

Consistently resolved all customer queries in a quick, efficient & cost effective manner.

Personally boosted sales via successful promotions and networking.

Consistently achieved or surpassed targets within deadline.

Consistently ensured the highest standards of service to customers.

KEY COMPETENCIES:

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Natural determination, drive, flair and readiness for a challenge.

Confidence, industry and ability to take on challenging roles.

Friendly and confident with a natural ability to engage at all levels.

Calm and assured in busy and pressurized situations.

Creative thinking and providing innovative solutions.

PERSONAL PROFILE:

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Name of Father : Azizulla khan.

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Date of Birth : MAY 20TH1987.

Languages known:

To speak : English, Hindi, and Kannada,Urdu

To Write : English, Hindi and Kannada

Gender : Female

Marital Status : Unmarried,

Hobbies : Travelling, listening to Music and reading,

DECLARATION:

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I hereby declare that the information furnished above is true to the best of my knowledge.

Thanking you

• DATE: 14/11/12

PLACE: BANGALORE

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Yours Faithfully

(Hajeera)

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