Customer Service Pvt Ltd
Resume:
RESUME
CHAITRA DEVAIAH
Contact Info
Address : #** ***, *&F block 4th cross, near church Ramakrishna nagar,
Mysore -23, Karnataka, India.
Mobile No. : +919*********
Email : **************@****.**
Objective
A Responsible position in theindustry where I could effectively utilize my Professional experience to achieve tangible results. To be in Operations or Management in a Progressive firm offering the opportunity for career advancement & professional growth. To pursue a challenging career in Administering heterogeneous office and work environment in the industry & be apart of progressive organization that gives me a scope to enhance my knowledge & improve my skills in order to cope with the latest market developments to benefit the organization.
Educational Background
Level : IInd year PUC
Field of Study : HEPS Grade : B/2nd Class
Institute/University : Govt pre university college Kudremukh. Graduation Date : May 2004
Level : X Standard (CBSE Board) Grade : B/2nd Class
Institute/University : Kendriya Vidayalaya Kudremukh. Graduation Date : April 2000
Level : B.Com Grade : B/2nd Class
Institute/University : Magadh University Graduation Date : January 2008
Level : MBA Grade : Perusing
Institute/University : National Institute of Retail Management Graduation Date : June 2011
Certification Year Obtained
Basic Computers (MICE, Kudremukh) April 2000
IELTS (International English Language Testing System) January 2011
Employment History
1. Company Name : Mphasis India Pvt Ltd
Position Title : Customer Support Executive
Position level : Fresh Entry
Specialization : Customer Service for Citi Bank U.S
Industry : Call center
Work description : Handling Customer Quires Regarding citi bank U.S
Date Joined : January 2004 Reliving Date : January 2005
2. Company Name : Infomed management service Pvt Ltd.
Position Title : Customer support Associate & Team Leader for an Australian process.
Specialization : Product Sales
Industry : Call Center Industry
Work description : Handling sales and holding the responsibility of introducing new costumers to the company by aggressive marketing. Barging the calls of Customer Service Associates (CSA) for outbound process with the given Quality Parameters from the company. Making weekly Reports and updating quality score cards of each CSA and send it to the Operational Manager with remarks. Take quality sessions to the CSA’s to improve the call quality of the agent. Soft Skill Training sessions in between as and when required
Date Joined : Jan 2005 Reliving Date : Jan 2007
3. Company Name : Bharat BPO Service Limited.
Position Title : Sr CSR
Specialization : Rail Sampark
Industry : Call center Affiliated to Indian Government.
Work description : Attending inbound calls for Indian Railways and giving information about Trains to the customers. Take quality sessions to the CSA’s to improve the call quality of the agent. Soft Skill Training sessions in between as and when required.
Date joined : Feb 2007 Reliving Date : January 2008
4. Company Name : ThaoughtFocus Technologies Pvt Ltd.
Position Title : Sr. Business Developer
Specialization : Business Development for Information Technology
Industry : Software.
Work description : Attending corporate meetings through Website and calls, and exchanging notes with many companies for business deals and new ventures. Retaining old customers by giving quality deliveries. Managing the company’s development and growth in information technology field.
Date joined : March 2008 Reliving Date : November 2009
Personal Particulars
Age : 26Years Date of Birth : 27th Jan 1985
Nationality : India Gender : Male
Marital Status : Single
PERSONAL SKILLS
•Excellent Interpersonal communication skills & Client coordination skills.
• Willingness to take responsibility and drive myself to fulfill them.
• Ability to delegate work and groom subordinates.
• Active team member and advocate a result-oriented approach
Date: Yours Faithfully
Place: Mysore.
(CHAITRA DEVAIAH)
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