Sr Developer & Analyst

RICHARD R. SAWABE

Cupertino, CA ***** • 408-***-**** • *******.******@*****.***

I have over 20 years of computer industry experience ranging from data entry, programmer/analyst, DBA, SQL report writer, system administrator to software application support engineer with broad experience in both software and hardware which includes a wide range of Sun middleware software support including Access Manager and OpenSSO; Solaris, Windows and Linux system administration; database administration; SQL, shell and perl scripting with extensive experience in the use, maintenance and troubleshooting of these and related products.

TECHNICAL SKILLS:

Platforms: SunOS 4.X and Solaris 2.2 to 10 (15+ years); Windows NT, 2000, XP (7+ years); Linux (2+ years); Mac OS X (1 year)

Databases: Sybase (5+ years), Oracle (10+ years), MySql (2+ years)

Languages: UNIX Shell scripting (15+ years), Perl (10+ years), SQL (15+ years)

Software: Web Servers (Sun, Apache) (15+ years), Sun Web Proxy (5+ years), Sun Access Manager and OpenSSO (3+ years), Sun Portal and Web Space Server (3+ years), Glassfish Application Server, LDAP Server, SSH

CERTIFICATION

Certified Solaris System Administrator

________________________________________

PROFESSIONAL EXPERIENCE:

Insight Global 01/2010 - 03/2010

SYSTEM QA ENGINEER (Apple, Inc)

Contracted to work on next internal deployment of iCal (Calendar) Server running on Mac OS X.

• Developed step-by-step deployment procedures (runbook) including list of test cases, deployment requirements, and configuration details.

• Rewriting, adding and modifying the deployment test plan.

• Extensive testing of iCal and other Calendar Servers.

• Installation of Mac OS X Server on numerous mac-minis for test environment.

Sun Microsystems, Inc 1987 – 1995 and 1997 - 2009

TECHNICAL SUPPORT ENGINEER (iPlanet, Sun One, Sun JES) 11/1999 - 11/2009

Premium, enterprise customer support for Access Manager and OpenSSO Server, Portal and Web Space Server, Web Server, Web Proxy Server, Security products (SSH, Certificate Management System, etc.) and ECXpert/Integration Server B2B.

• Extensive customer-facing experience working directly with top-tier enterprise customers via phone and email to resolve complex technical issues, e.g., application crashes/hangs or performance issues on multiple platforms.

• Resolved Access Manager and OpenSSO installation, configuration and deployment issues in environments involving multiple LDAPs (Sun, Microsoft Active Directory, etc.), application servers (Glassfish, WebLogic, WebSphere), load balancers and Policy Agents.

• Installation, configuration, deployment and troubleshooting Policy Agent 2.2 and 3.0 issues, majority concerning Web Agents.

• Provided in-depth, end-to-end technical assistance, remote troubleshooting, application data and system log analysis, and stack trace analysis on Sun Middleware applications.

• Creation or modification of unix shell scripts to streamline the gathering and/or monitoring of data for problem resolution.

• Reproduced customer issues by building multi-system/multi-platform environments, e.g., use of Solaris 10 zones and ZFS file system to simulate multiple servers, multiple-tier environments on Sun Sparc servers.

• Oracle database setup, maintenance and troubleshooting for application, i.e., ECXpert & Integration Server B2B support.

• Team player, worked closely with colleagues to resolve customer issues and mutual knowledge exchange including conducting training sessions.

• Team player, worked closely with other organizations on escalations, bugs and enhancement requests to ensure customer success.

• Administered weekly team shift and vacation schedules.

• Developed, deployed and maintained team website which hosted links, frequently accessed data, and customized applications, e.g., process templates with a MySql database backend.

IR SOFTWARE SYSTEMS ENGINEER 11/1997 – 11/1999

Sybase DBA for SunPeak (Sun world-wide ERP System) responsible for day-to-day administration and periodic software promotion on over 100+ servers world-wide which included all the testing, development, staging and production systems on a 24X7 schedule.

• Streamlined DBA tasks by creating a suite of unix shell scripts, e.g., a script to produce a silent install file to create new databases and another to automate database backups.

IR BUSINESS TECHNOLOGIST 05/1997 – 11/1998

SQL report writer. Reports were written and generated using Sybase’s commandline TSQL and run on Sybase database servers that I maintained and updated daily with data from the production case management system.

• Eliminated most ad hoc report requests by designing and implementing a web-based Report Submission and Tracking application utilizing perl scripts and a back-end Sybase Database Server to track and prioritize report requests.

• Solaris System administrator for report/web servers.

Sybase, Inc 08/1995 – 05/1997

SENIOR CURRICULUM DEVELOPER

Developed and implemented the framework and content for a web-based training vehicle (SKILS) which was run using a Sybase web application and Sybase database server on HPUX and Solaris servers.

• Developer of web- and CDROM-based training material for Sybase training courses.

• Contributor to the update of the Sybase DBA certification exam.

• Project Manager - Update of Physical Database Design lecture lab courseware.

Sun Microsystems, Inc 06/1987 – 08/1995

SENIOR PROGRAMMER/ANALYST

SQL report writer. Reports were written and generated using Sybase’s commandline TSQL and run on Sybase database servers that I maintained and updated daily with data from the production case management system.

• Reduced the need for data entry personnel by writing unix shell and SQL scripts to download daily shipping data, e.g., Bill of Lading, Serial Numbers, etc. from the Sun mainframe system into Sun Service Sybase databases.

• Developed shell and SQL scripts for ad hoc and production Sun Service internal management reports.

• Planned configured, deployed and provided ongoing maintenance of standalone report servers utilizing Sybase database servers and then, wrote shell scripts to upload the data from the production servers into these servers on a daily basis.

• Lead developer for the initial Customer Quality Index reports for Sun Service, Americas.

• Reduced the length of time for updates to take effect and the number of people necessary to process these requests by developing a website for internal and external customers to directly update or query the Sun Service contracts administration database.

• Planned, configured, deployed and maintained the group's web site using Apache web servers and perl cgi scripts.

• Project liaison for several projects to download data into the Sun Service database from Sun’s ERP, contracts administration, shipping and manufacturing databases.

EDUCATION

B.S., Economics, Sophia University, Tokyo, Japan (G.I. Bill)

LANGUAGES

English: Fluent

Japanese: Basic conversational

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