Customer Service Manager

Marissa Hough

Boulder, Colorado *****

Cell Phone: 402-***-****

*******.*****@*****.***

¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬CAREER OBJECTIVE

To bring enthusiasm, dedication, and responsibility to a dynamic company while building my customer service and human relation skills.

EDUCATION

Thomas Edison State College, Trenton, NJ. Bachelor of Arts Degree March 2008-May 2009

Major: Liberal Studies

University of Iowa: Iowa City, IA August 2004-Dec 2008

EXPERIENCE

Account Manager-Shoyeido Corp, Boulder, CO March 2010-Present

Build new and current accounts through phone and personal contact.

Resolve an array of customer service issues keeping the client and company in mind.

Consistently meet and exceed sales goals.

Actively cross-selling products to customers serviced.

Determine needs and goals for customers to evaluate the correct product that can be provided by the company.

Handle an ample amount of clients while adding personal care to each individually.

Work individually while still working as a key member of a team.

Perform tasks that require diligence and regularity.

Bridal Consultant-Bridal Connection, Longmont, CO December 2009-March 2010

Worked closely with each customer to make their experience unique and comfortable.

Evaluated the needs and wants of the customer while professionally giving personal feedback.

Worked closely as a key member of a team improving daily operations and long term goals.

Performed tasks that required a high attention to detail and accuracy.

Actively took a role in up selling products while keeping the customers goal in mind.

COMPUTER SKILLS

Windows(XP/Vista)

Mac

Microsoft Word, Power Point, Access, Outlook

Computer savvy

References available upon request

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