Manager Customer Service

Elizabeth Musiimenta

P.O Box ***, Kampala

Tel: 256-***-******,256-***-******,256-***-******

Email: *******@****.***

PERSONAL SECRETARY

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Key Skills:

Office Skills: Office Management

Records Management

Database Administration

Spreadsheets/Reports

Travel Coordination

Front-Desk Reception

Executive Support

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

MS Access

Internet Connections MS Publisher

Page Maker

Ms Publisher

PROFESSIONAL EXPERIENCE.

Key Experience

Over 10 years working experience as Senior Secretary, handling multifaceted clerical tasks (e.g., data entry, filing, records management) Coordinating travel arrangements, maintaining database and ensure the delivery of premium service to staff and to my immediate Supervisors.

Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

23rd May 2006 to-date

Spear Motors Ltd

Secretary to Service Manager /Workshop Department.

Duties:

- Organize report information for our department and communicate the required information on the network to everyone’s attention.

- To ensure that a sufficient supply of stationery and other materials are maintained and follow the stock control and ordering guidelines.

- Type quotations for clients and follow ups.

- Keep Service Manager’s Dairy and receive all incoming Telephone calls.

- Take dictations plus drafting replies for incoming correspondence and forward it for approval.

- Harmonize the filling system and be custodian for workshop staff record and maintain Workshop staff matters with the highest and topmost confidentiality.

- Make hotel bookings for workshop Guests from Germany/South Africa.

- Prepare Training Schedules and Travel Arrangements for Workshop Staff.

- Handle all the departmental requisitions i.e. workshop float.

- Over see the cleanliness of the department.

- Arrange monthly department meetings, process the minutes and distribute accordingly.

16th Feb 2004- 28th December 2004

TPS (U) Limited. Under Serena Hotels

Secretary - Marketing Department.

Duties:

- Receiving & directing clients to the respective places,

- Typing conference quotations

- Controlling filing system in Marketing Department and for the Conference Center Manager’s Office i.e. Tenants files e.t.c.

- Keeping Marketing Executives’ appointments & Sales reports.

- Answering all the telephone calls.

- Recording conference bookings and distributing conference materials in the meeting rooms as directed by my immediate supervisor,

2002-15th Feb 2004

Nile Hotel International

Secretary - Marketing Department.

Duties:

- Receiving & directing clients to the respective places,

- Typing conference quotations

- Controlling filing system in Marketing Department and for the Conference Center Manager’s Office i.e. Tenants files e.t.c.

- Keeping Marketing Executives’ appointments & Sales reports.

- Answering all the telephone calls.

- Recording conference bookings and distributing conference materials in the meeting rooms as directed by my immediate supervisor,

2000- 2002

Agro Group of Industries

• Office Administrator

Duties:

- Receive and Direct guests

- Controlling the Petty Cash for the Company

- Provide backups to my immediate supervisor

- Ensuring that proper filing system is in place

- Keeping my Boss’s dairy and ensure that all appointments are passed on to him on time.

- Handling incoming and outgoing documents.

- Typing work for Group Chairman and other staff.

1999- 2000

Business Center (International Conference Center)

Secretary

Duties:

Typesetting all work for customers

Faxing for customers

Photocopying, Binding and

Receiving telephone calls.

Handling the e-mails for our clients and internet connections

1996-1997

Proce Secretarial Bureau

Receptionist/Typist

Duties:

- Receiving and directing our clients and typing their work

- Faxing for customers

- Photocopying, Binding and Receiving telephone calls.

Education:

Year Institution Award

1990-1992 APAS (Association Professional Accountancy Students)

Diploma - Stenography

April 1994 December 1994 Bonus Computer Applications Certificate

1986-1989 Bishop’s Girls School Muyebe (Kabale District)

U.C.E

1979-1985 Kabale Demonstration School Primary Leaving Pass Slip

Other trainings

Computer Packages At Bonus Computer Applications Introduction to computers

• Microsoft Office

2000,2002, 2003

• Page-maker

In-house training by Unisis Synergy Training (UK) - Certificate - Customer Service

LANGUAGE LITERACY:

Language Reading Writing Speaking

English Very Good Very Good Very Good

Luganda Good Good Good

Lunyakitara Very Good Very Good Very Good

REFEREES:

1. Mrs. Maudah Bagyenyi

MINISTRY OF HEALTH

Kampala

Tel: 0772- 469978

2. Mr. Joshua Ssemakula

Conference Centre Manager

KAMPALA SERENA HOTELS

Kampala

Tel: 071*-******

3. Mr. Chris Nyaruhuma

Asst. Managing Director

AGRO GROUP OF INDUSTRIES

Kampala

Tel: 077*-******

4. Ms. Caroline Tugume

Service Advisor

SPEAR MOTORS LIMITED

Tel: 0712- 720303

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