Vice President/Director of Collections

Donald J. Cornelius

*** ******** **

Grand Island, NY 14072

Phone: 216-***-****

Objective:

To obtain a position where I can contribute to the growth and development of a stable and progressive organization in the Accounts Receivables Management field.

Experience:

Over 12 years in the First and Third party Debt Collection field. I possess extensive knowledge and a thorough grasp of all state and federal laws governing debt collection. 10 plus years of collection management experience ranging from floor level supervision to executive operations experience with full P&L responsibility. I am well versed in account scoring and segmentation, mass dialing technologies and strategies including IVR technologies. My strength is in finding opportunities for improvement in existing processes. I have also designed and implemented entire collection strategies from scratch with great success. I have startup agency experience where I was responsible for all facets of bringing the company to fruition, from licensing, to writing and implementing a training manual and employee handbook, Finding, reviewing and choosing all software applications including collection software and dialer technologies as well as all business development functions along with various other functions in operations and collections. I also have experience in finding, analyzing and purchasing debt portfolios as well as the resale of debt portfolios after implementing collection strategies.

EMPLOYMENT

JOB TITLE: General Manager YEARS EMPLOYED (October 2008-May 2009)

NCO Financial Systems Inc.

150 crosspointe parkway

Getzville, ny 14068

I was responsible for the daily operation and performance of a collection team consisting of 1 Director of Operations, 2 Division Managers, 5 Collection Supervisors and 75 collection associates. Responsible for achieving and maintaining tier best performances on all products and maintaining compliance within the division. Duties included setting and implementing collection strategies tracking performance holding management and collection team accountable for hitting performance benchmarks. Overseeing the design and implementation of workflow and mass dialing strategies to maximize performance. Set benchmarks and tracked KPI’s to ensure maximum efficiency. Full profit and loss responsibility, budgeting, goal setting, performance evaluations, and all other operational duties.

JOB TITLE: Vice President of Operations YEARS EMPLOYED (July 2007-October 2008).

America’s Recovery Solutions LLC, Amherst, OH

103 Milan Ave, Suite 2

Amherst, OH 44011

I was responsible for building this company from the ground up. Responsible for all facets of day to day operation of the company from design and installation of collection floor to profit and loss responsibility, budgeting, goal setting, performance evaluations, and all other operational duties. Took company from a non entity into a collection agency producing $50,000.00 in gross monthly revenue servicing 15 clients within 10 months. Increased revenue monthly every month in existence. Handled all licensing for the agency during my tenure. I also wrote a business plan used to secure $2mil line of credit for debt purchasing.

JOB TITLE: Collection Manager YEARS EMPLOYED (November 1999-July 2007)

Weltman, Weinberg and Reis Co. L.P.A, Brooklyn Heights, OH

965 Keynote Circle

Brooklyn Heights, OH 44131

Analyze collection performance, strategize on ways to improve our standing competitively and implement said strategies while keeping a keen eye on performance indicators to make changes as needed. Oversee 30 direct reports including 2 other supervisors and 4 lead collectors and manage the day to day activities of the Collections Team. Formulate collection policies and procedures and monitor implementation of the same. Hire, motivate and train subordinates; Evaluate and appraise performance of Team members and provide counseling. Prepare monthly target statistics and prepare Team reports for Senior Management

JOB TITLE: National Recovery Coordinator YEARS EMPLOYED (SEPT 1998- NOV 1999) National Auto Credit Solon, OH

30000 Aurora Rd

Solon, OH 44139

Lead and manage the day to day activities of a top performing collateral recovery group. Motivate and train subordinates; Evaluate and appraise performance of Team members and provide counseling. Ensure monthly collateral recovery goals were met. Prepare monthly target statistics and prepare Team reports for Senior Management

JOB TITLE: Collector YEARS EMPLOYED (AUGUST 96 –SEPT 1998)

National Auto Credit Solon, OH

30000 Aurora Rd

Solon, OH 44139

• Prevent losses; Making re-payment arrangements; Re-schedule repayments; Calculate & quote Loan pay-offs; Prevent loan default and cure 90 plus day delinquency; Approve accounts routed for repossession.

Education:

• High School Diploma: Brocton Central School 1992

• Various continuing education certificates in Management Techniques people management, etc.

• Licensed Collection Agency Manager: State of Michigan

Skills:

• PC Skills & Internet; Windows 3.1; Windows 95; 98; 2000; ME; XP

Spread Sheets (Microsoft Excel) Concerto Auto dialer; Touchstar Autodialer, AdvantEdge, Soundbite Automated IVR System, Global Connect, Livevox, RMS, FACS, Artiva, CACS, CRS Collection Software and numerous other ARM software applications Word processor (Microsoft Word)

• Polished Verbal & Written Communication skills; thorough knowledge of the FDCPA.

• Familiarity with Crystal Reporting and analysis of batch tracking reports; Performance forecasting; collector performance tracking and performance cultivation

• Business development abilities, prospecting, negotiating and closing the deal.

• Key client retention skills, providing a professional and knowledgeable point of contact for agency clients.

Contact this candidate