Administrative Assistant

SUMMARY

More than ** years experience performing administrative duties for a large Fortune 500 company. Particularly effective in word processing and Excel spreadsheets. Strong interpersonal, organizational and communication skills. A versatile, reliable and hardworking team player who learns quickly, pays attention to detail, works with minimal direction and produces high quality work.

CAREER HISTORY

LIBERTY MUTUAL INSURANCE COMPANY, Raleigh, NC 1989 – 2008

Administrative Assistant

Efficiently performed a full range of detail oriented administrative functions which included word processing, spreadsheets, electronic mail, filing, faxing, maintaining vacation schedules for field staff, telephone contact, and operating a variety of office equipment.

• Developed reports to efficiently extract and consolidate field data for departmental monthly reports, which reduced errors and resulted in time savings of two days per month.

• Implemented tracking and follow-up procedures for multi-state test audit selections. The concentrated team effort reduced error ratio by 50%, which prevented state fines.

• Independently monitored correspondence and prioritized critical information on a timely basis to ensure a smooth running, productive operation.

• Compiled and organized materials, prepared reports and presentations; processed expense accounts, ensuring accuracy and proper reimbursement.

• Assisted field personnel with software installation, problems and questions; professionally handled client inquiries and resolved complaints.

Previous Experience

CSX TRANSPORTATION, Raleigh, NC

Administrative Assistant/Customer Service Representative

Transcribed dictation, processed invoice payments, compiled reports, maintained personnel files, answered phones and assisted clients with inquiries; investigated delays, expedited and diverted rail shipments to meet client requirements.

EDUCATION

Wake Technical College, Raleigh NC

Hardbarger Junior College, Raleigh, NC

PROFESSIONAL DEVELOPMENT AND TRAINING

Word Excel PowerPoint Lotus Notes

Windows and Windows NT MS Explorer WordPerfect Lotus 1-2-3

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