Customer Service High School

Tracey Lynn Wood

**** ********* ******, ********, ** 24441

**************@*****.***

Tel: 540-***-****

Personal Statement

I am a dependable, dedicated individual who has the ambition to take my career to the next level. I am a fast learner and always up to a challenge in whatever the situation may be. I work well with others also efficiently on my own. I am seeking a position where I can excel while giving my best to an employer.

Work Experience

Supervisor (Feb 2001 - Present)

Great Eastern Resorts Corp, 2030 Deyerle Ave, Harrisonburg, VA 22801

Telemarketer - 1 year experience in communication, professional, verbal skills, competitive atmosphere.

Receptionist - 4 year experience in handling multi-line phone system, filing,

organizational skills, data entry, multi-tasking, detail orientated, Microsoft programs, outlook, and several other reservations programs

Supervisor - 5 years experience in supervising up to 15 employees,

leadership skills, maintaining a required number of reservations, working in a high

pressure environment, interviewing, creating training manuals and training each new

employee, holding daily meetings, motivating employees, monitoring employees

progress and calls, evaluations, disciplinary reports and terminations, customer service,

receiving complaints, trouble shooting, processing credit card information to confirm

reservations.

Skills

Problem-solver, Highly adaptable, Exceptional listener, Resourceful, Honesty,

Dependable, Responsible, Energetic, Confident, Hard-working, Enthusiastic

Education

High School Diploma (Aug 1998 - Jun 2001)

Fort Defiance High School, Fort Defiance, VA

Accounting, Business Management, and Computer Information Systems

(Aug 1999 - Jun 2001)

Valley Vocational Technical Center, Fishersville, VA

Certificate Received

Achievements

Receptionist of the Year

Contact this candidate