Customer Service Data Entry
Resume:
RESUME
JAMIE L. NEESE
Anthem, Az 85086
**********@*****.***
SKILLS
Types 65 wpm
Six years of customer service
EDUCATION
Alhambra High School graduated 1972
Rockland Institute for data entry 1976
Nixdorf Programming 1983
ACCOMPLISHMENTS
Won numerous MVP awards
Created data entry program that eliminated one department
WORK EXPERIENCE
Jamie’s Housekeeping
2008 – 2012
Owned own housekeeping business and did various data entry and customer service jobs from home
Administrative Assistant
Chuck Waterman Medicare Hearing Officer
2004 – 2008
• I typed, organized and printed Medicare hearing cases from a Dictaphone
Administrative Assistant
American Home Comforts
2000 - 2007
• Owned own business with my husband
• Did all data entry for business
• Cold calling and setting appointments
General Manager
ValleyWide Answering Service
Owner – Robert Nolan
1999 – 2000
• Interfaced directly with clientele which consisted mainly of physicians
• Hired, trained and scheduled call center operators for a 24 hour shift and 7 days a week
• Accounts Payable
• Accounts Receivable
• Collections
Data Entry Manager/Programmer
SCS/Compute (computerized income taxes)
Manager: Joseph Borsodi
1976 – 1992
• I hired, trained and scheduled 100 to 150 data entry operators from January through April 15 for 1st and 2nd shifts keeping a core group of operators year round.
• Responsible for my department’s budget with the objective of keeping costs down while keeping production levels high plus not incurring any overtime. Out of 6 operation centers I was the only manager to achieve that goal.
• Held data entry classes each year to supplement the shortage of data entry operators.
Data Entry Programmer
• Responsible for writing all tax programs that interfaced directly with the mainframe computer.
• Interfaced directly with technical programming department to insure accuracy of tax programs.
• Wrote and implemented incentive programs for operators to maintain high levels of production.
• Wrote and implemented a program that eliminated one department for all operation centers.
• Responsible for training on all programs for other operation centers.
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