Quality Control Manager

Christopher Mitchell

**** *. ****** **. ***********, IL 62702 217-***-**** ***********@*****.***

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SUMMARY OF QUALIFICATION

Professional network administrator with more than 14 years experience supporting company-wide network solutions, including hardware and software components.

WORK HISTORY

Systems Administrator

U.S. Bankruptcy Court Illinois Central District- Springfield, Illinois

July 2011 – Present

Administrator of several network systems and software applications

- Windows Server 2008

- Microsoft Hyper-V virtual server

- SQL Server 2005

- Microsoft IIS

- CM\ECF (electronic case filing application) (Perl, ColdFusion, HTML)

- Symantec Endpoint Protection Manager

- Symantec Backup Exec 2010

- Microsoft SCCM 2007

- Microsoft Office 2007

Network Communication Specialist

CQuest Springfield, Illinois

August 2007 – April 2011

Supported several systems within the CQuest network, including:

- Avaya S8500 phone server

- Avaya G650 Media Gateways

- Avaya G700 Media Gateways

- Avaya Application Enablement Server (AES)

- Avaya Modular Messaging (Microsoft Exchange, Avaya MSS)

- Taske Call Monitoring Server

- Nuance Speech Attendant

- Laserfiche

- SQL 2008 Server Administration

- Microsoft System Management Server 2003

- Microsoft Windows Server 2003-08

- Microsoft Office 2000-07

- Microsoft SCCM 2007

Network Support Specialist II

CQuest Springfield, Illinois

August 2000 – August 2007

• Supported all the hardware in more than 300 public health clinics throughout the state of Illinois, including:

- All aspects of personal computer workstations, including hard drive, NIC card, monitor, keyboard, cabling

- Network printers

- IBM servers – Netfinity and IBM 320

- Modems, including dial-up access for router and switch configurations.

- Cisco Switches – Cisco 2900 XL series switches, including configuration, troubleshooting and error checking

- Cisco Routers – Cisco 2500 series router, including configuration and troubleshooting communication problems

• Managed the flow of all hardware inventory

• Staged server, workstation and laptop images

• Provided quality control

• Managed production and implementation of Netware 5.1 server

Analyst II, SACWIS Help Desk

Getronics – Springfield, Illinois

October 1999 – August 2000

• Maintained all hardware and software needs of the Department of Children and Family Services, including:

- Supported more than 6,000 desktop and laptop computers

- Maintained more than 200 servers, including print servers, mail servers, PDC and BDC

- Created user accounts

- Monitored mainframe application and connectivity issues

- Managed Access database billing system

- Trained Tier 1 and Tier 2 Analysts.

- Assisted Tier 1 Analysts with trouble shooting and issue resolution

- Established troubleshooting procedures and protocols for all Analysts

Computer Operator

St. Johns Hospital – Springfield, Illinois

November 1998 – May 1999

• Supported all computer users at the hospital

• Monitored all systems and documented readings

• Corrected software and hardware issues

EDUCATION

• Network Administration Certification (2001) Lincoln Land Community College, Springfield, Illinois

• General Studies (1993-94) MacMurray College, Jacksonville, Illinois

ADDITIONAL TRAINING

• Microsoft SCCM 2007 Administration (2011)

• SUSE Linux (2006)

• Network Associate Certification – Cisco (2003)

• Interconnection Cisco Network Devices (2002)

• Netware 5.1 Administration (2001)

• MCP: Windows NT Workstation 4.0 (2000)

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