Dawud Bailey

vnhuzv@r.postjobfree.com

***-** ******** ******

Queens, NY 11412

646-***-****

IT SUPPORT / NETWORK ENGINEER

Cisco Certified Networking Associate (CCNA)

Highly skilled and motivated IT professional in Systems Integration and Network Implementation; particularly effective in applying deep technical knowledge that meets business objectives. Acknowledged for rapidly resolving customer-support issues; positioning solutions critical for maintaining quality, mitigating risk, and sustaining business reputations.

AREAS OF EXPERTISE:

- Network & Systems Mgmt

- SQL

- Process Improvement

- Systems Analysis

- Quality Assurance

- Server Disaster Recovery

- Research & Development

- WAN Consulting

TECHNICAL PROFICIENCES

• Experience designing, installing, and configuring Local Area Networks, designing and simulating Wide Area Networks.

• Advanced Router/Switch knowledge such as creating and configuring VLANS, STP, VLAN Trunking Protocol, NAT/PAT and writing Access Control Lists for security purposes.

• Strong knowledge of different Wide Area Networking media and line encapsulations: Frame Relay, ATM, BGP, ISDN, and PPP.

• Solid understanding of IP subnetting, network topologies and TCP/IP.

• Experienced using administrative tools in Win2003 Server/XP Workstation to create Primary and Backup Domain Controllers, DNS servers, DHCP servers, VPN, and the ability to manage users and groups, also assigning rights/permissions.

• Knowledge and experience using Routed Protocols: IP, IPX; and Routing Protocols: RIP, IGRP, EIGRP, and OSPF.

• Wireless LAN setup and trouble- shooting; 802.11a, 80 2.11b and 802.11g technologies; installation and configuration.

• Efficient with Microsoft office products (MS Word, Excel, PowerPoint, Mysql, and Microsoft SQL Server 2005)

RELEVANT WORK EXPERIENCE

Augusta Utilities, Augusta, GA

Technician August 2007- Present

Responsibilities include:

• Assists with monitoring, troubleshooting and maintaining network servers and software, implements and assist in installation of hardware and software and perform general administration tasks (moves/adds/changes) in a Microsoft Windows environment.

• Configuring, maintaining and troubleshooting Cisco routers and switches (2600, 2950) Resetting of Passwords, connectivity issues, Vlans, and LAN protocols.

• Install new workstations and other devices, adding and removing individuals from list of authorized users, archiving files, overseeing password protection and other security measures. Handle trouble tickets and malfunctioning equipment.

• Provide training to staff on software and newly implemented solutions.

• Network support including data backup and restores, server monitoring and troubleshooting.

• Research, recommend, and install new hardware and software.

• Implemented cost saving strategies and procedures to reduce operating costs.

• Responsible for purchasing (supplies, hardware, software, equipment, etc.) items needed for day to day operations.

• Responsible for working overnights and weekends when required. Responsible for performing 24/7 on-call duties when required.

SOS IT Solutions, Augusta, GA

Network/Systems Specialist June 2005 – August 2007

Responsibilities include:

• Assisted with the installation and maintenance of networks (wired and wireless).

• Provided technical support to users and staff members with the use of computer peripherals.

• Installed network equipment including Cisco routers, switches, and wireless access points..

• Managed users and groups, configured permissions and rights through Active Directory.

• Desktop technical support in a Microsoft TCP/IP networked environment.

• Installation, support, and maintenance of PC/Network hardware on a local area network. This includes Personal Computers and PC adapters, monitors, printers, laptops, and servers.

• Troubleshot end-user issues.

• Regularly review operational processes for efficiency, effectiveness and compliance with a view to instigate a continuous process of improvement.

• Responsible for working overnights and weekends when required. Responsible for performing 24/7 on-call duties when required.

Click Dot Care LLC, Augusta, GA

(Cox Communications, Advance Support for Hughes Satellite Network)

Support Technician January 2003 – May 2004

Responsibilities include:

• Daily communications with engineering and network management personnel on NOC issues which included service license agreements, level 1 support to server engineering and Level 2 support to corporate users, customers and clients for existing internal corporate and external production infrastructures.

• Day to day troubleshooting of Registry, New groups, Email and TCP/IP conflicts within the company intranet. Dispatching of technicians for network outages and interruptions, Troubleshooting Internet Connectivity and Digital Cable Issues, Resolved customer’s and network issues in a timely fashion.

• Worked with new customers in the development of new accounts and the implementation of new systems, Daily configuration of network sharing, mapping of networks and static IP addresses for new and existing business accounts. Provided tier 2 technical support for customers having logical and physical connectivity problems.

• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Familiar with assisting end users issues and working towards resolution to their problems,

EDUCATION | TRAINING | CERTIFICATIONS

Associates Degree in Networking, Augusta Technical College, Augusta, GA Mar 2009

Salvation Army Computer Instructor (Volunteer)

Certifications:

Cisco Certified Networking Associate (CCNA) certification in June of 2008 ID #CSCO 11445765

Comptia A+, Comptia Security +

Microsoft Certified Systems Administrator Windows Server 2003

Cisco Advanced Wireless LAN Field Specialist(In Progress)

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