Engineer Quality Assurance

Skott Lanning

*** ***** ***** ****** ****, NC ***16

************@*****.***

Objective:

To utilize the training, ability, knowledge, and experience I have to offer in a position that benefits this organization and challenges myself.

Skills Include:

ITIL methodologies, knowledge of the entire SDLC. All Windows OS versions, UNIX, HP UX, LINUX, All Mac OS versions, and various OS based utilities. Networking technologies such as NAS, SAN, WAN/LAN, TCP/IP, DNS, DHCP, VPN clients, Active Directory, Exchange, VisneticMail, ArcStore Backup. All MS Office versions. Development tools such as Visual Studio, SQL Enterprise Manager and Query Analyzer. Trader apps include: MBS Risk Analytics, Bond trade Blotters, EMS, ETrading software, Control-M, Sitescope, Test tools such as: Quality Center, KPS, TestTrack, Bugzilla, HP Test Tools, Loadrunner, and WinRunner. Web development tools include: Adobe Photoshop, Image Ready, Acrobat, Dreamweaver, Fireworks, Flash and Homesite. Also proficient with Anti-Virus/Spam/Spyware/Adware and MANY misc. hardware, firmware, and software tools.

Professional Experience:

> Technical Analyst Support

sciQuest 04/18/11 to Present

Technical support for cloud based eProcurement solution. Ability to troubleshoot customer issues via phone, email, or web. Root cause analysis performed on every issue or defect reported. Review of internal processes for improvement. Knowledge and experience with procurement process specializing in higher education, healthcare, bio-technology, and municipal government institutions. Use of search, defect tracking, and reporting tools.

> Root Cause Analyst

Credit Suisse 12/18/06 to 04/15/11

Root cause analysis of all incidents and outages reported to helpdesk. Coordination of support and investigation into findings of global hardware/software/outside vendor teams From Trader workstation, internal apps, internal LAN, external WAN and carrier lines connecting global sites. Responsible for analysis of data and presentation to management staff. Support for multiple Fixed Income Trading software applications. Technical support when required by traders in the field or on trade floor environments. Quality Assurance for new revisions of product releases. Environment control over development and user acceptance test environments in multiple global locations. Administration of VM environments. Responsible for global updates/upgrades to third party trade software via Samba/App servers as well as NAS devices. Vast financial knowledge and experience with supporting all trade floor IT activities.

> Lead QA Software Test Engineer

Ruby Digital 11/02/05 to 12/15/06

Responsible for the discovery and documentation of defects found in Financial (Investment oriented) Web Application builds for fortune 50 investment banks. Ability to create detailed test plans and scripts for execution by myself or other team members in local or remote locations. Responsible for all data gathering and recordation for multiple projects. Knowledge and experience with Automated Test Tools as well as manual testing methods such as stress, regression, load, ad-hoc, and 80%-20% Customer Target Usage testing.

> Network Admin / Lead QA Engineer

ClassicCloseouts.com 12/29/04 to 10/30/05

Administration of Company Web, SQL, Active Directory, Exchange, DNS, DHCP, NAS, and Backup servers, Optimization and upkeep of all workstations, pcs, printers, and all LAN/WAN network equipment both local and remote. Troubleshooting, maintenance, repair, and replacement, of all IT equipment. On call for answers to any “technical questions” or problems experienced by staff. Quality Assurance testing including optimization of existing and new .asp based code and SQL database for high traffic wholesale web site.

> Freelance IT Consultant

MayaDesigns.com 06/24/02 to 12/15/06

Ability to evaluate customer technology needs and requirements, and deliver simple, yet effective solutions on time and under budget. Installation, optimization, and maintenance for all related networking hardware, servers, PCs, etc. Responsible for customer satisfaction, quality assurance, sales/referrals, website updates/content refreshments, search engine optimization, hardware/software/OS upgrades, photography, and technical support or advice for any issues that may arise.

> QA Software Test Engineer / Field Engineer / Project Supervisor

Hewlett Packard (Acclivitas Technologies) 06/08/01 to 10/22/04

Supervision of testing staff on split and second shift scenarios.

Co designer as well as the administrator for an .asp based Defect and Repair Tracking System ( Sequoia ) that has been adopted by many locations throughout the corporation. Project Manager responsible for user interface upgrades as well as implementing customer input/requests to make the system more intuitive. Available for troubleshooting and repair of any customer problems encountered with prototype and production based test beds as well as desktop PC, Web Servers, Network File Share Servers, Network hardware, wiring, and configuration settings, as well as ANY other hardware/software/firmware that was not responding to customer requests. Responsible for immediate feedback to engineering, technical, and testing staff members. Extensive mechanical, firmware, and software knowledge of ink jet printing. Training of operators, fellow technicians, and sometimes engineers on the characteristics of test beds designed in-house or from other HP facilities.

> QA Software Test Engineer

Internet Strategy Inc. 11/02/99 to 08/09/01

Responsible for the investigation, interpretation, and documentation of software defects in E-Commerce specific web sites. Testing methods included Black/Grey/White Box as well as stress and load testing. Ability to create test plans and scripts to exercise the product in several manners as the creator, client, and customer would see the product differently. Extensive knowledge of web browser, operating system, and web server hardware behavior. Ability to keep a cutting edge knowledge base of latest technologies used in QA, engineering and design.

> Prototype Field Engineer

Hewlett Packard (Olsten / Kelly Services) 06/21/93 to 10/29/99

Available for troubleshooting and repair down to component level, of any customer problems encountered with prototype and production based printers, servers, PCs, etc. Responsible for immediate feedback of found defects to engineering, technical, and testing staff. Utilization of extensive mechanical, firmware, and software knowledge of ink jet printing technologies.

Education:

Wesleyan College – Raleigh, NC Business Information Systems

UCSD Extension - La Jolla, CA Web Programming Emphasis

CSUSM Extended Studies - San Marcos, CA Web Design Emphasis

Palomar College - San Marcos, CA Vertebrate Zoology

Grossmont College – El Cajon, CA Biology

References:

Available upon request.

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