Customer Service Assistant

NGOZI TINA ENAHORO

** ***** ***** ******** ******

London SE14 6HJ

 079********

***************@*******.***

PROFILE

An innovative career minded, confident and organised individual with a friendly professional approach. Strengths are listening and empathy to others, communicating and considering others point of view especially based on prior decision making,

A flexible approach, adapting to changes and a strong desire to see a job through to completion with effeicency.I am commitment to providing a quality service to all our client,ability to work and contribute to small staff team.

Seeking full time employment in a challenging and busy environment where I can utilise my skills and experience gained.

KEY SKILLS

 IT Skills Words-Spreadsheet-Internet

 Payroll and book keeping

 Customer service

 Communication and listening skills

 Faxing-photocopying and distributing mails to appropriate departments

 Ordered stationary and booking customers for appointments

 Directed customer/clients to departments and issued visitors badges.

 Answered incoming call and directing to appropriate extensions

 Flexible, adaptable,good at prioritising workloads

 Interpersonal skills

EMPLOYMENT HISTORY

2007-2010 Fem and Siver Limited London SE

Job title Receptionist/Adminstrative Assistant part-time

 Entered visitors details on database

 Welcomed visitors and issued ID badges

 Answered and directed incoming calls to approproiate extensions

 Sorted all incoming and outgoing mails

 Assisted secretary with admin duties

 Faxing documents to appropriate offices

 Orded stationaries and distrubuting to departments

 Booking meeting room.

 Maintain a report log of recieved each week.

 Front of house role.

 Ensure clean reception area.

 Team player

2003-2006 Lizzy Dynamic Designs London SE

Job title Sales Assistant

 Assisted customer with their enquiries

 Taking order face to face and telephone

 Taking all incoming stock and checking against invoices

 Cash handling

 Booked taxies for customer with bolk orders

 Organising work rotas.

 In charge runing of the store and staff.

 Restocked goods and dealt with internet purchases

1999-2003 Delta Nursing Agency London SE

Job title Health Care Assitant

 Provided personal hygiene

 Fed and assisted with preparation of food

 Assisting with shopping



1997-1998 ISS CLEANING COMPANY London SW

Job title Kitchen Assistant

 Prepared and distributed meal to workers

 Cleaned and washed dishes

 Cleared tables and prepared restaurant for next session

 Stocked vendor machines

EDUCATION AND TRAINING

1986-1992 Anglican Girls Grammar School. Lagos. Nigeria

O Level Maths English Social Studies PE Social Science and Bible knowledge Commercial Studies

1981-1986 St Mary’s Primary School Lagos.Nigeria

School Leaving Certificate

2009-present Open University

Challenging ideas to Mental Health

2009-2009 Delta Nursing Agnecy

Health and Safety

2008-2009 Southwark Library

Presentation and Communication Skills Level 2 & 3

2007-2008 Home Learning College

Diploma in Psychology

203-2004 Delta Nursing Agency

NVQ Level 2 Care Work

2003-2003 Delta Nursing Agency

CPR

INTEREST AND HOBBIES

Listening to music, traveling ,meeting and helping people and spending quality time with family.

Reference: available on request

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