Sales Manager

THOMAS W. THOMAS

**** ***** **** ****

Toano, VA 23168

Home: 757-***-**** **********@***.***

SUMMARY

Professional Sales and Operations Manager with proven success in all aspects of Direct Store Delivery (DSD). Expert in route planning, in-store and truck inventory management, and store reset procedures. Demonstrated communication, organization, analytical and problem solving skills ensuring sales associates operate at optimal profitability. Highly effective in partnering with managers in influencing employees to consistently exceed goals.

PROFESSIONAL EXPERIENCE

MILLSTONE COFFEE / JM SMUCKER CO., Toano, VA 1992 – October 2011

Regional Sales / Operations Manager, Direct Store Delivery 1996 – October 2011

• Manage up to 20 DSD Sales Associates and truck fleet in 10 states which generate $8M in sales in 800 truck accounts and 400 merchandiser accounts.

• Monitor in-store conditions and product inventory with frequent store audits ensuring company guidelines were followed through achievement of “5 Star Service”. Complete Product inventories verifying that freshest product and highest moving items are available.

• Increase product movement and brand exposure through collaboration with grocery key contacts to setup promotions and communicate price changes / new item availability.

• Collaborate with grocery set managers to schedule, perform and order equipment for store sets ensuring proper equipment is in each store to match plan-o-gram effectively maximizing sales.

• Reduce costs and increase revenues / profits by continuously analyzing truck routes validating efficiencies of deliveries and reducing truck operating expenses.

• Identified need for new shelving system for fleet of delivery trucks that would provide flexibility based on regional demands / needs; researched and selected most effective system for implementation.

• Developed effective approach to set large number of locations with new equipment within fast paced deadlines in promoting new business development and / or equipment upgrades as member of various teams; set 1000 Wal-Mart locations in 10 days and converted 5 northeast grocery chains (500 stores) to equipment and product exceeding timeline.

• Assigned additional territory to resolve service and personal issues by communicating, coaching and leading by example; resulted in employees having clear and concise guidelines / goals which increased sales, service conditions and employee moral.

• Led sales team to achieve national sales award for increased sales vs. previous year: 195 index for 2000.

• Achieve national sales award for most Holiday Coffee sold in 2007 through effective team leadership.

DSD Route Sales Associate 1992 – 1996

• Managed route accounts to highest of company standards growing same store sales continuously.

• Increased exposure and sales through collaboration with local grocery chain coffee buyer and set team managers.

• Maintained company truck and product beyond company standards enhancing brand awareness and delivery effectiveness.

THOMAS W. THOMAS PAGE TWO

ADDITIONAL PROFESSIONAL EXPERIENCE

STAR CONTRACTORS, INC., Williamsburg, VA

Superintendent

Supervised up to 15 crew members, managed / maintained trucks and construction equipment and assisted in planning and bidding of new projects.

EDUCATION / CERTIFICATIONS

Coursework, Architectural Drafting, Thomas Nelson Community College, Hampton, VA

CDL – Commercial Drivers License – Class A

TECHNICAL SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Salient Minder Viewer

COMMUNITY AFFILIATIONS

Boy Scouts of America

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