Experienced IT Leadership

James Bynum

**** ****** ** - ***********, ** ****0 – 720-***-**** - ***.*****@*****.***

Qualifications for Director / Manager Information Technology

Offer more than twenty years of innovative accomplishments in IT and engineering management as well as multimillion-dollar budget regulation. A detail-oriented strategist possessing MCSE, AIS, and Remedy ARS certifications; focused on optimizing resources, maximizing personnel performances, and exceeding organizational goals.

Areas of expertise

● Budget Planning & Management – Analyze operational and support costs, negotiate external support contracts and plan new technology expenditures

● Business Process Analysis and Improvement (ITIL best practices) – Map current processes for IT and non-IT business groups, prepare presentation documentation, and model future processes.

● Personnel Management – Hire, train, review performance, provide career guidance and lead team projects

● Strategic Planning – Analyze business requirements, research available and future technologies and analyze current IT position

● Policy and Standards Development / Implementation – Analyze business requirements, reconcile information technology operational need, and draft policy / standard documentation for review

● Project Management – Analyze business requirements, determine IT effort, develop implementation plans and evaluate progress

● Customer Support Management – Manage Remedy ARS-based incident tracking system, evaluate customer feedback, coordinate support resources and modify support processes

● IT Security Management – Analyze and evaluate business risk factors, identify mitigation processes and reconcile mitigations to performance

● Network Analysis – Analyze network health and performance baseline, identify areas of improvement, reconcile with business present and future requirements and research technology

● Desktop Support Management – Coordinate support resources, train personnel and plan technology upgrades

● Support Contract Management – Analyze business requirements and cost, evaluate available resources, negotiate contracts and monitor contracts for compliance

● Remedy ARS Administration / Development – Maintain application server, configure Remedy ARS, analyze business processes, identify business work-flows and create or modify Remedy applications to meet the business need

Noted Accomplishments

Information Technology Solutions

● Re-engineered IT business processes for Lerch Bates. The IT group had been operating on a collection of processes that evolved over a period of 15 years with no analysis to insure efficiency, quality and value. IT business processes were analyzed, mapped, realigned with business objectives and improved to provide greater value at lower cost. Reduced required resources for desktop and server builds by 15%. Renegotiated telecommunications and wide area network contracts saving 20% on the annual maintenance fees.

● Developed and implemented IT strategies to re-align the IT department with business needs at Arapahoe House. Re-engineered the IT business processes to more closely align with current and future business needs. Established working partnerships to insure business goals were met and reduced the occurrence of unaddressed problem areas. Total number of work orders was decreased by 15% and missed project deadlines were reduced by 20%.

● Created IT policies and standards at Flint Hills Resources that unified uncoordinated and inefficient IT operations. IT operations at three separate sites were operating independently of each other, creating problems for the implementation of effective centralized efforts. Analyzed and created standardized IT procedures and policies, accepted by management at all three sites. Led to the timely delivery of centralized projects and decrease in errors with standardization.

● Lead a multi-million dollar Radio installation project for Flint Hills Resources Constructed 2 radio towers, installed 2 radio control networks and deployed 1000 radios across 3 refineries $750K under budget and 2 months ahead of schedule

● Developed uniform methodologies for capturing and managing IT incidents for the U.S. Air Force in Europe. Researched and determined the needs and technical requirements to develop uniform practices for dealing with IT incidents. Developed and implemented the business processes, incident tracking and training on the new practices. Reduced incident- closures to open ratios by 10% and decreased errors 5% in the first 6 months.

● Re-engineered HR business processes and provided low cost improvements to Flint Hills Resources. 80 processes were re-engineered allowing the HR department to reduce payroll, Employee Selection and On Boarding process time by 15%

● Recruited, hired and trained enterprise network engineering technicians for the U.S. Air Force in Europe to provide technical support for 9 sites across the European continent. Provided career guidance, performance reviews, disciplinary action and termination for all personnel.

● Negotiated all IT purchases for Lerch Bates Inc., Arapahoe House and Flint Hills Resources. Managed IT support vendors and monitored vendor performance.

Cost Reduction Solutions

● Reduced desk-side support costs by 20% in 18 months at Flint Hills Resources by developing and implementing a technology refresh program

● Reduced maintenance costs by 15% by implementing Windows Terminal Services to provide remote desktops at Arapahoe House Inc.

● Eliminated 30% of new equipment costs by implementing the installation of thin client technology replacing conventional PCs for 125 refinery personnel at Flint Hills Resources

● Influenced a 20% decrease in costs associated with temporary telecommunications wiring by introducing wireless network corrective methods

● Effected a $500K reduction in budgetary spending per year at U.S. Air Force in Europe by hiring and training network professionals, removing the need for projected costly contract support

● Saved 15% in support costs by increasing incident maintenance documentation while working with U.S. Air Force in Europe

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Work History

Technology Operations Solutions Manager Focus on the Family 2011- 2011

Direct and manage all internal IT projects. Provide strategic and tactical planning for the It Department. Develop and implement technical standards and policies. Provide infrastructure and server analysis and design. Provide business process analysis and re-engineering. Direct and manage all new technology initiatives for the IT department. Direct and manage vendor and contract relationships.

CTO / IT Operations Manager Burrtech Corp 2009-2010

Directed and managed support for IT infrastructure, server operations, VOIP systems, asset inventory, user administration , database administration and procurement for Burrtech and all of its clients. Provided strategic and tactical planning for an IT support and software development environment. Managed all IT related project activity. Provided business process analysis and improvements to Burrtech's clients. Identified, developed and implemented IT solutions to fit business objectives. Provide budget regulation for each client.

IT Director Lerch Bates Inc. 2008-2009

Direct and manage telecommunications, desktop support, server administration, security and vendor contracts in support of a construction consulting firm with 25 offices across the U.S., Canada, India and UAE. Provide strategic and tactical planning for IT operations and business process improvements. Planned, created and Implemented network redesign to accommodate an IP and edge device replacement network wide. Manage wide area connectivity contracts for all sites and maintain vendor relationships to meet local and remote site business needs. Provide oversight, management and approval authority for all IT spending.

IT Manager Arapahoe House Inc. 2008-2008

Directed and managed the IT department supporting 300 clinical employees providing substance abuse treatment. Responsible for all IT related systems and support to include windows desktops, windows server administration, SQL databases, Citrix, Windows Terminal Services and IT security. Provided oversight and managed the IT budget with responsibility for daily and strategy spending. Managed vendors and support contracts for Qwest, AT&T, Lewan & Associates, Attain Technologies and Dell.

IT Manager Flint Hills Resources L.P. 1998-2007

Managed a $1.9M support budget, an inventory totaling $2.5M, daily IT support for 3 refineries and the associated information network to include Cisco and 3Com network hardware. Oversaw asset allocation, purchasing, and software licensing procedures. Created short and long term IT infrastructure and desktop implementation strategy. Analyzed business operational effectiveness and directed software and hardware improvements. Created and implemented IT Security policies and directives. Managed telecommunications services to include 2 telephone switches, 3 radio systems, paging, cell phones and all associated support contracts. Developed and managed a Remedy ARS based trouble ticketing, asset inventory, and change management system. Hired, trained and evaluated technical support personnel. Established support SLAs with the business and directed personnel to successfully meet or exceed business goals. Implemented all approved infrastructure, security and desktop projects as the project owner or manager.

Lead Enterprise Network Engineer U.S. Air Force (Civilian) 1993-1998

Managed 50 engineering technicians and a support budget of $2.7M. Produced company-wide policies to normalize and grow networks in support of 9 Air Force Bases across Europe. Provided IT strategic planning and tactical support for network infrastructure and desktop services to U.S. Air Force Headquarters in Europe. Planned and implemented contingency, rapid deployment and backup strategies. Managed IT projects for the office of Air Force Technical Services in Europe. Managed training requirements for 12 specialties and provided centralized travel, housing, and dependent administrative support for all Air Force Engineering Technical Support personnel across the European theater. Developed and trained Air Force personnel on Remedy ARS helpdesk administration.

Education

B.S., Information Technology, Summa Cum Laude, American Intercontinental University, Hoffman Estates, IL

Microsoft Certified Systems Engineer with Internet (MCSE +I)

Certification, Avionics Integrated Systems

Certification, Remedy ARS Administrator and Developer

Certification, U.S. Air Force Academic Instructor / Technical Instructor

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