Customer Service Manager

Emmanuel J. MacIntosh

* ******* ******, ******, ** 12508 Phone: 845-***-**** ***********@*****.***

OBJECTIVE

Multi-skilled, bilingual individual with an international background and strong desire for success through sincere dedication and effort. Hard-working quick learner who is reliable and personable, looking to expand career as a translator/interpreter for a public agency or private company. A variety of skills - certified in translation and interpretation, educated in the science of information technology, experienced with business management and sales & a natural in construction/hands-on professions. Works extremely well independently, as part of a team and in a supervisory role. Willing to travel or relocate for the right opportunity.

PROFESSIONAL EXPERIENCE

Translator, Watching America, 2010 - Present

Discovery, research, and translation of Iranian current event news articles about the USA from Farsi to English on a volunteer basis. Multiple articles have been featured and highlighted.

www.watchingamerica.com

Dock Coordinator, C&S Wholesalers 2008-2009

Responsible for the inspection of multiple pallets distributed centrally. Supervised selectors to check accuracy in order to ensure customer satisfaction and maintain high quality of service.

North East Business Center, Newburgh, NY

Supervisor of Construction & Renovation, 442 Liberty Street Properties, LLC 2007-2008

Designed and carried out the complete renovation of rental properties, supervised staff.

Newburgh, NY

Business Proprietor & Manager, Galaxy Pizza. Classic Diner 2003-2006

Owned & managed two successful restaurants. Handled anything and everything including: accounts, marketing, staff management, food preparation, head chef, customer service.

Newcastle-upon-Tyne, England

Freelance Interpreter and Translator 2000-2004

Translation & Interpretation work (English/Farsi) for British Home Office and Northumbria Police.

Dover and Newcastle-upon-Tyne, England

Assistant Manager Marefat Education and Cultural Institute 1995-2000

Language institute & international languages publishing house. Assisted in decision-making and marketing development, customer service & sales. Tehran, Iran

EDUCATION

HND (A.S.), Computing for Business, Northumbria University 2001-2003

B.S., Building/Construction & Business (double major), Alame Tabatabaee University 1996-2000

ESOL Certificate, Tynemouth College, 2002

Translator/Interpreter Certification of English/Farsi, Marefat Institute 1995

PROFESSIONAL SKILLS

Fluent in Farsi and English. Interpretation / Translation. 10+ years experience.

Microsoft Office package: Word, Excel, PowerPoint, Publisher.

Programming & Installation (Java,C++).

Three-Dimensional Building Design on Auto Cad.

Certification in Lifeguard/Life-Saving skills.

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