Customer Service Manager

Stacy R. Crabaugh

**** ** **** **., ****** City, MO 64152

816-***-**** • *************@*****.***

Skills

• Able to multitask in a busy work environment

• Dependable and Reliable

• Good customer service skills with borrowers, debtors, debtor’s attorneys and clients

• Use of multiple web based programs such as: Fidelity Desktop, Vendorscape, Lenstar, Bank of America, Wells Fargo, CMS and Bankruptcy Pacer

• Use of Microsoft Word, Microsoft Excel and Microsoft Outlook

Employment History

2004-2010

2001-2003: Shapiro & Mock, LLP:

• Kansas Foreclosures – opening files, reviewing title work, preparing court documents, filing of court documents and monitoring file through end of foreclosure process

• Missouri Foreclosures – opening files, reviewing title work, preparing and mailing of sale notices

• Evictions – handled Kansas and Missouri eviction papers with court and servicing when needed

• Bankruptcy – Kansas and Missouri – opening files, reviewing client information, preparing bankruptcy documents such as Proof of Claims and Motion for Relief, etc and electronically filing with the Bankruptcy Court

1996-2001: Citi Group

Job Title: collections

• Working with cardmembers in pending Bankruptcy department

• Reaffirmation on bankrupt cardmembers – screening process for reaffirming credit cards

• Collection of Diners Club cardmembers

• Monitoring deceased cardmembers accounts for possible probate cases

Part Time:

2005-present: Panzon's

Job Title: server/manager

2008-present: Creekwood Urgent Care

Job Title: Receptionist

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