Customer Service Medical

Raila K. Stephens

**** *** ******, *.*., Apt. ***

Washington, DC 20032

Cell: 202-***-****

*************@*****.***

OBJECTIVE:

A career oriented position in the medical field where my knowledge, ability to learn quickly and to work at a high productivity rate can be used to the best of my abilities.

EDUCATION:

Career Technical Institute Washington, DC

Medical Office Professional Present

Certification Anticipated 2012

Everest College Arlington, Va

Diploma in Medical Assisting

Graduated 2008

Certification Anticipated 2012

SKILLS:

Vital Signs, Phlebotomy, EKG, Injections, Glucose Testing, Wound Care. Collecting and preparing laboratory specimens, and performing basic laboratory test. Medical Terminology, Anatomy and Physiology, Pharmacology, and Billing Procedures. Knowledgeable on ICD 9 and CPT coding. Complete training in all CMS1500 forms, HIPPA837, and office XP software; customer service; Data Entry; multi-line phones. Certified in First Aid/CPR and HIPPA/OSHA

WORK EXPERIENCE:

Premiere Surgical Center Washington, DC

Medical Assistant 05/2008 - 08/2009

Greeted patients, completion of registration forms, and give instructions. Filed and maintained medical records. Filed and maintained financial records. Processed, coding, and completed insurance claim forms. Performed computer skills in patient billing, scheduled, and insurance claims.

Ruby Tuesday Washington, DC

Hostess/Server 2005-2006

Greeted guests, escort them to tables, and provided menus. Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons. Adjusted complaints of patrons. Inspected dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. Prepared beverages and expedite food orders. Total receipts at end of shift to verify sales and clear cash register. Collected payment from customers.

VOLUNTEERISM:

Holiday Gift Wrapping

National Kidney Foundation Washington, DC

Kidney Early Evaluation Program

National Kidney Foundation Washington, DC

Kidney Early Evaluation Program

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