Instructional Designer

559-***-**** **** Worman Road, Ahwahnee, CA ***** ******@*****.***

Caroleen Mecchi

Profile

Imaginative and creative professional with a solid background in instructional design and facilitation, in print, multi-media, online and video. Creates engaging, memorable training programs that maximize fact retention and learning. Dedicated to excellence, whether working as part of a team, independently or as an off-site consultant. Easily masters new software with a short learning curve. Life-long learner, with in-depth knowledge of the financial industry. Exceptional interpersonal and problem-solving skills. Seeking long-term or temporary employment.

Software Expertise

Adobe

Acrobat

After Effects

Captivate

Dreamweaver

Flash

Illustrator

InDesign

Photoshop

Premier Pro

Soundbooth

Corel Painter Word Perfect

Microsoft/Microsoft Office Excel

Outlook

PowerPoint Project

Word

Vcom 3D Authoring Suite

Experience

Jan. 2010 – May 2011 Merco Credit Union Merced, CA

Branch Manager

(Temporary Assignment) • Supervise tellers including training, scheduling, counseling, team building, conflict resolution, performance reviews and mentoring

• Balance branch assets and liabilities

• Analyze loan applications, approve or deny credit requests • Open new accounts

• Responsible for compliance with all banking regulations

• Perform all required certifications

• Track and approve all invoices for the branch, finding appropriate cost-cutting measures as appropriate

May 2011 to current

Sept. 2008 - Dec. 2009 Mecchi’s Media Marvels (Self-employed) Ahwahnee, CA

Owner/

Consultant • Customized training materials for clients, including initial analysis, proposals and follow-up evaluations

• Work virtually and on-site

• Manage client relationships

• Create Policy manuals, combining existing policy memos with standard industry requirements • Create Procedure manuals; speak with and observe Subject Matter Experts, document procedures, verify compliance with known regulations, write step by step instructions

• Lead Train-the-Trainer

• Write proposals for training solutions

• Create job aids and reference materials

• Track accounts receivable and accounts payable

Dec. 2005 - Sept. 2008 County Bank Merced, CA

Senior

Instructional

Designer, AVP • Create and maintain all training materials

• Back-up trainer for Customer Service Representative (teller) class

• Responsible for continual material upgrades and revisions

• Supported shortened class delivery time without a loss in participant learning and retention

• Create and maintain succession plan, from initial analysis questionaire to final graphic representation • Created video segments for on-demand online learning

• Managed multiple projects simultaneously and consistently met all deadlines

• Used Microsoft Project to set milestones, coordinate with other team members, track completion of tasks and record costs

• Earned the Cockerell Award for consistent exhibition of the bank’s Core Values, outstanding teamwork and dedication

Dec. 2003 - Dec. 2005 County Bank Merced, CA

Capital

Training

Solutions

Administrator • Customized training materials for outside clients

• Managed client relationships

• Tracked progression of all client projects, setting milestones and deadlines • Researched, coordinated and attended tradeshows to generate sales

• Tracked accounts receivable and accounts payable

Feb. 2001 - Dec. 2003 County Bank Merced, CA

Education

Specialist • Trained Customer Service Representative (teller) class:

o Mini-lectures

o Teller software demos

o Discussions

o Hands-on labs • Updated and developed all training materials, as needed

• Administrator; web-based LMS for all bank team members

• Earned the “Make It Happen” Award for work on a special, mission critical project

May 1999 - Feb. 2001 County Bank Merced, CA

Operations

Support

Specialist • Wrote Bank procedures manual, coordinating information from multiple Bank departments

• Provided Branch support for procedural questions and problems • Served as back-up for balancing Bank-wide cash

• Served as back-up for resolution of customer service issues

Dec. 1997 - May 1999 County Bank Merced, CA

Teller

Supervisor • Supervised eight tellers in a fast-paced branch, including training, scheduling, counseling, team building, conflict resolution, performance reviews

• Responsible for compliance with all banking regulations

• Outside audit company audited branch and had “No Findings” on the audit • Created a branch newsletter to:

o Keep branch staff informed of new procedures

o Benefit staff morale

o Increase customer service

• Branch customers frequently commented upon the happiness and efficiency of the tellers

Education

May 1982 California State University, Fresno Fresno, CA

Bachelor of Arts

Special – Agricultural Journalism

References

References are available on request.

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