Project Manager, PMP

Ayma Khan, PMP

***** ********* *****, *********, ** 20151, Mobile: 703-***-****, ****.****@*****.***

SUMMARY

•Project Manager and Business Analyst with over 10 years of Information Technology (IT) experience including over 5 years of business management experience with key emphasis on project planning, execution, risk analysis, communication management, and project procurement.

EDUCATION

•BS, Computer Science, Shippensburg University, Shippensburg, PA (2003)

CERTIFICATION

•Project Management Institute (PMI), Project Management Professional (PMP), ID # 1453831 (August, 2010)

TECHNICAL SKILLS

Protocols:TCP/IP and VPN

Operating Systems: Windows 2000/NT, Windows XP, Windows Server 2000/2003, UNIX V, MS-DOS

Software: MS Office 2007/10(suite), MS-SharePoint Portal, MS-Team Foundation Server, MS-Visual SourceSafe, Adobe Photoshop, Adobe Illustrator, Adobe Page Maker, Quark Express, Visual Studio 2.0, and MS-FrontPage

Programming Languages: C++, Java, Oracle SQ, HTML, Visual C#, ASP.NET, XHTML, JavaScript, SQL Server and COBOL

Technical Environment: Visual Studio 2005, C#, Asp.Net, JavaScript, HTML, SQL and XML

PROFESSIONAL EXPERIENCE

Project Manager, Ebix Exchange Inc., Herndon, VA (Mar 2008-Present)

Provide full lifecycle support to Ebix customers as primary Project Manger. Maintain a high degree of interaction with customers and serve as a key contact for daily operations. Work with clients at all levels, from managing stakeholders expectations, dealing with conflict situations to advocating Ebix policies.

Typical responsibilities include but not limited to the following:

•Direct and manage all aspects of client integration and automation of annuity products on AnnuityNet Platform.

•Provide cost estimates for project and assist in billing.

•Write project proposal and software requirements specifications.

•Identify stakeholder requirements; define scope of project, and create Statement of Work or Software Requirements Specification.

•Work closely with stakeholders to capture technical configuration/requirements for the project.

•Establish project schedule and milestones.

•Manage complete lifecycle of the project implementation and supporting work requests.

•Issue/Risk tracking and determine mitigation plans and provide communication to stakeholders.

•Work with development team review SDD and ensure timely development.

•Coordinate enhancement/release packages.

•Review test cases and manage project QA.

•Communicate project information internally and externally to stakeholders for multiple client accounts.

•Debug product profile in XML (PPfA) and develop/manage client forms (PDF) and forms rule (XML).

•Provide progress reports and operation reports to the stakeholders.

IT Consultant, CC Pace, Fairfax, VA (Feb 2007- Mar 2008)

Work within our Mortgage team to provide a full range of technical and consulting support to CC Pace clients. Additional assistance provided has included:

•Support and develop current Loan Origination Systems application, DESTINY, using developing language SCHEME for clients, Walker Jackson Mortgage Corporation and Harbourton Mortgage Investment Corporation.

•Generated and Designed reports for using Crystal Report 7.0 on the front end and SQL Server store procedure on the back end, for Walker Jackson Mortgage Corporation and Harbourton Mortgage Investment Corporation.

•Design and produced LOS documents using I-32 designer and SQL Server for company clients Walker Jackson Mortgage Corporation, New Century Mortgage and Harbourton Mortgage Investment Corporation.

•Perform unit and system testing for CC Pace developed .Net application for business continuity planning (BCP) and ensured that the application complied with business and technical requirements.

•Provided GUI and CSS work for CC Pace developed applications in .Net called Electronic Closing Board and Risk and Controls Management Evaluation Tool.

•Designed internal documents for CC Pace Human Resource using Adobe Photoshop 8.0 and Microsoft Visio 2003.

•Wrote QA and software documentation; and prepared test summaries and reports. QA/test IS skills to functionality, compatibility, reliability, security and related testing of web-based .Net applications BCP and ECB.

•Application requirements development (B/A) and designed interface of web-based .Net application Risk and Control Management Evaluation Tool.

QA/Tester Specialist and .NET Developer, Perot Systems, Fairfax, VA (May 2006-Jan 2007)

Responsibilities:

•Supported current GSA application netReal and GSA website using ASP and XML.

•Performed weekly update of netReal and GSA site Oracle database and provided GSA with formal documentation of the updates and changes made to the applications.

•Evaluated and eliminated problems with the application.

•Wrote test plans, procedures and reports for REDINET Java application which was to replace netReal.

•Performed unit and system testing of REDINET and ensured that the application complied with the business and technical requirement provided by the client.

•Interacted with system and software developers, worked to define problems and worked to resolve discrepancies.

•Documented and reported test results and worked on resolving some of problems through programming.

•Gathered and documented initial user input on the first demonstration of REDINET.

•Documented and prepared test cases as well as test case data for the client side users.

IT Consultant, Primescape Solutions, Inc., Arlington, VA (Oct 2005-Mar 2006)

Responsibilities:

•Designed, developed and implemented new company website in Visual Studio 2005 using ASP.NET, JavaScript and C#. www.primescape.net .

•Installed customized eRooms and developed custom commands for Document eRoom 7.0 for company’s client (HRSA).

•Created graphics for proposal writing used MS-Visio and Adobe Photoshop.

•Administered SharePoint Portal, customized and created accounts for company employees.

•Interviewed IT personals and assisted in IT recruitment for company project.

•Performed system and unit testing for software using Microsoft Platform Server 2000.

Project Manager, BXT Marketing, Herndon, VA (Nov 2002-Sep 2005)

Responsibilities

•Ensure that project deadlines are met and within budget.

•Developed project plan including scope, cost, schedule, quality, human resources and communication plan.

•Gathered and assessed requirements from BXT Marketing management team and coordinated the efforts of BXT internal IT team with those of the external web developers and QA teams.

•Managed relationships with third-parties to promote and enhance marketing efforts.

•Acted as the main point of contact between many levels within the company including Editor, Technical Architect, and Creative Director.

•Managed web developing team in enhancing and maintaining BXT Marketing online store website and third–party sites.

Lab Manager, Golden Apple Computer Lab, Shippensburg, PA (Jan 2000-May 2002) – Full-time during summer / Part-Time during School

Responsibilities:

•Configured and installed PC’s and printers on network.

•Installed, maintained, and performed trouble shooting on lab software and hardware.

•Provided technical support.

•Assisted students in using software (Adobe Photoshop, Page Maker, Flash, Quark, Illustrator, Free Hand, and MS Office).

Assistant to Technology for Faculty, Math and Computer Science Faculty Department, Shippensburg, PA (Sep 1997-Aug 1999)

Responsibilities:

•Researched new software to meet appropriate faculty needs.

•Installed, maintained and performed trouble shouting on lab network.

•Trained faculty in using new technology.

•Wrote technical manuals for faculty.

LEADERSHIP

•Lead Technical Writers for Math and Computer Science Research Team, Shippensburg University, PA, 1998-2000

•Vice President International Student Organization, Shippensburg University

•Treasurer/Graphic Designer for Composite Art Magazine, Shippensburg University

Languages

•Proficient in both written and spoken English

•Proficient in both written and spoken Urdu

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