Sales Marketing Experience
Resume:
James Friesen
Puerto Plata, Dominican Republic
OBJECTIVE:
To establish myself within a web services moderation company that will allow me to use my
communication skills and my sales and marketing experience. My varied background allows
me to have a broad understanding and ability to adapt, learn, and excel in any environment. I
have almost four years of online moderation and am able to provide responsible and
productive brand and social media moderation.
SUMMARY:
Web moderation experience both live content as well as message boards.
Understanding of brand management and protection.
Excellent sales and marketing abilities with strong communication and relationship building
skills.
Independent and capable of working without supervision.
A resourceful, solution-focused professional with excellent interpersonal and rapport-building
skills.
Ability to understand and communicate technical information.
Mentoring and training experience.
PROFESSIONAL EXPERIENCE:
Ana-Data Consulting 2012 - Present
Technical Recruiter
Responsible for the placement of IT professionals primarily in the financial sector.
Clients include: Goldman Sachs, Morgan Stanley, JP Morgan, Bank of
America/Merrill Lynch, Citigroup, Deutsche Bank, Credit Suisse, Societe Generale,
Barclays Capital, and many smaller financial and software development firms.
Responsible for working with company consultants as well as locating, interviewing,
qualifying, and managing outsourced consultants.
Utilized knowledge of multiple recruiting sources such as Boolean search, Monster,
Career Builder, and LinkedIn to find proper candidates to fill our opened positions.
Responsible for getting candidate availability and scheduling on-site and phone screen
interviews, and skill qualification.
Protech Plastic Repair 2010 -
Present
Owner – Plastic Repair Specialist
Plastic repair specialist utilizing equipment and system from Canada repairing any
type of plastic without using fiberglass utilizing the Protech System.
Repairing pieces and parts from vehicles, scooters, as well as household items.
Involves marketing, sales, and service to auto body and mechanical shops as well as
public clientele.
American Cybersystems Inc. Puerto Plata, RD 2009 – 2010
Technical Recruiter
Technical recruiter for companies such as Johnson & Johnson, Pepsi, Compucom, NBC TV,
Bank of New York, and defence contractors.
Was responsible for complete process of understanding the companies requirement, locating,
interviewing, and pre qualifying candidates, as well as monitoring and coordinating the
interview and hiring process.
Dealt with all levels of positions from secretaries to software programmers to program and
project managers all over the United States.
High call volumes, great organization, professionalism, follow up, and diligence was required
and was successful in many placements.
Position ended due to the office closure.
Quality Assurance Department, Santiago, RD 2007 – 2008
Supervisor Sales Call Centre
Managed the QA team, which reviewed and certified sales of Dish and DTV satellite TV
subscriptions.
Monitored processing of sales and customer privacy of information and credit card data
Tracked and monitored sales process to ensure cleanliness of sales.
Communicated with corporate accounts daily and implemented new policy when required.
Oversaw and implemented a customer satisfaction and retention call back program.
Created a welcome and orientation presentation for new employees.
Assisted in sales training of new employees as well as training of employees starting new
campaigns.
Initiated and completed company employee satisfaction survey.
Position ended due to company closure and shut down.
ICUC Web Moderating Services Winnipeg, Manitoba Canada 2004 – 2007
Moderator
Moderated and censored web message board content on one of the largest message boards in
Canada.
Moderated and participated in live text to television chat and supervision for companies both
here in Canada as well from other countries.
Very good understanding of moderation guidelines and brand management.
Able to generate traffic and volume by intelligent interaction.
Instituted moderating guidelines and suggested check systems for companies with advertising
promotions on message boards and web based promotion.
Daily reporting and monitoring of message volume and revenue.
Heavy Truck, Trailer, and Automotive Industry Winnipeg, Manitoba Canada 1997– 2005
Outside Parts Sales and Marketing Representative
Freightliner/Sterling
Was regularly top sales and profit producer each month.
Had increased sales volume by 50% in that territory.
Gained and maintained a high level of trust, relationship, and confidence from my customers
through exceptional service.
Increased customer base by adding two new market areas.
Promoted sales of automotive repair supplies to the body repair industry covering four
provinces.
Assisted in introducing and launching four new after market product lines, mediated with
Manitoba Public Insurance in regards to replacement part policy, and maintained a steady
growth of sales and profit.
Provided training as well as sales support.
Provided all marketing and promotional materials.
Developed a monthly sales special program-increasing sale of hot movers and over stock
items.
Was responsible for control of inventory, pricing, as well as marketing product lines.
EDUCATION:
Teaching/ESL Training 2005
Red River Community College 1989
Marketing
Freightliner Corp. Correspondence 2003
Heavy Truck Parts Systems
Parts Pro
Custom Learning Systems 1992
Sandler Sales Selling System
References available upon request
Contact this candidate