Executive in management, QA and security operartions

CHARLES ALVAREZ *******@*****.***

*** ****** ***** ** ****: 703-***-****

LEESBURG, VA 20175 CELL: 571-***-****

OBJECTIVE

Executive level position in a security organization with a culture that emphasizes highly effective operational leadership; absolute integrity in all aspects of the organization’s structure; the development and refinement of processes that distinguishes it from its competitors; a deep commitment to the customer and to the organization’s employees; and financial stability and security as a result of stellar accounts management.

PROFILE

Seasoned and highly experienced Executive with extensive experience in Operations Management (both internationally and nationally), Quality Assurance, and Business Development. Significant reputation for guiding accounts management at all levels to consistently bring profits and superb past performance to any organization. Focused, precise, diligent, methodical, organized, and tireless. Possess the capacity for effectively and efficiently directing and controlling a wide array of activities while assuring high quality results. Significant military and private security industry experience at senior and Executive levels. Current Government Top-Secret clearance; previously held Central Intelligence Agency Top Secret/SCI Clearance with a full lifestyle polygraph; bilingual (Spanish).

PROFESSIONAL EXPERIENCE

Chenega Security and Protection Services (CSPS), LLC June 2005 - October 2011

Vice President of Security Services (Operations)

• Responsible for services in Armed and Unarmed security; Security Patrols; Property Protection; Access Control; Visitor Center Operations; Weapons Receipt, Transfer, and Storage; Facility Badging; Personal Identity Verification (PIV-II); Commercial Vehicle Inspections; Law Enforcement Operations; Security Services; Closed Circuit TV Monitoring; Alarm Monitoring; Security & Law Enforcement Dispatch Services; Port and Maritime Operations; and services utilizing the industry's most comprehensive X-Ray cargo and vehicle inspection system for detecting security threats and contraband to Federal and State government and commercial clients. Of additional significance was the direct responsibility for the provision of armed security for two classified nationally designated System Security Level (SSL)-A assets at international locations for the Department of Defense’s Missile Defense Agency and the U.S. Army Space and Missile Defense Command. Client portfolio also included the Department of the Army at multiple installations throughout the Nation; the U.S. Army National Guard Bureau Headquarters; the Department of the Navy at multiple naval installations throughout the Nation; the Department of the Interior providing protection for National Critical Infrastructure assets; the Department of Homeland Security’s Federal Law Enforcement Training Center at all training facilities in the Nation; and the Department of Homeland Security’s U.S. Citizenship and Immigration Services.

• Filled key positions within the company during its 8(a) company status to become operational immediately. Key positions included Logistics, Human Resources, Operations, Licensing (nationwide), and Facility Security obtaining facility clearances at the Secret and Top Secret levels in record time.

• Was the driving force behind aggressive and timely policy and procedure development for CSPS in all areas of company operations and administration from its status as an 8(a) company to the present.

• Directed the activities of three Directors of Operations, two Program Managers, and 23 Project Managers.

• Key member of the Executive management team with primary responsibility for all aspects of 100% of CSPS’ accounts management and operations reporting directly to the President. Had primary responsibility for the financial stability and security of all CSPS accounts. Had primary responsibility for CSPS business development from identification of targets, tracking, and teaming, to proposal development and submission.

• Was the driving force and author of the CSPS Quality Control Program, personally writing, vetting, publishing, and distributing all Quality Control Plans which met the company’s certification requirements for ISO 9001:2008.

• Instituted standardization and compliance metrics in all CSPS accounts both nationally and internationally.

• Responsible for the company’s successful staffing of contracts through a diligent process of recruiting, screening, hiring, training, deploying, employing, and retaining security professionals.

• Transitioned the company, through the development of excellent past performance, from purely armed/unarmed guard services to access control, dispatching, alarm monitoring, state of the art cargo transportation x-ray screening, and classified international accounts.

• Oversaw nationwide security company/business licensing to favorably position the company in regional security industry marketplaces and enhance operational reach capabilities within regional sectors of the Nation.

• Continuously increased revenue growth and exceeded profit margins through highly effective leadership/management of CSPS accounts.

Vance International, Inc. (Vance Federal Security Services) October 2003 - June 2005

Director of Operations 2004 - 2005

• Responsible to ensure the company met its contractual obligations in providing security forces to U.S. Army military installations nationwide as part of the installation’s Force Protection Team with the mission of providing access control to protect the military, their families, and the installation’s facilities and property.

• Responsible for exercising leadership, maintaining high morale, and directing and inspecting the performance of all security personnel assigned to accounts.

• Oversaw the scheduling of work distribution, training, and problem resolution.

• Ensured that direct daily liaison between Army officials and the company was maintained and that an atmosphere of partnership was developed and cultivated.

Program Quality Assurance Manager 2003 - 2004

• Developed, implemented, and audited the Quality Assurance Program for the Army Security Guard Services account (over 28 Army installations nationwide to include Alaska) ensuring that the requirements and standards outlined in the Army Contract Performance Work Statement were met/exceeded.

3T International, Inc. (3TI) May 2003 - October 2003

Security Consultant/Director of Government Solutions

• Responsible for providing security functional expertise for 3TI (a Management and Information Technology consulting company) in its business relationship with the Department of Homeland Security’s Federal Protective Service. Supported 3TI’s efforts in the management of seven nationally accessible police systems for the Federal Protective Service, that addressed the major functional areas of contractor guard hiring, employee training and certification, weapons and ammunition tracking, building security administration, and the implementation of a Federal Protective Police Computer Aided Dispatch (CAD) and Records Management System (RMS).

MVM, Inc. February 2001 - October 2002

Director, Government Services Division (Operations)

• Oversaw and was responsible for the efficient operations, client satisfaction, and profitability of Government accounts with a security force of 1950 officers for a $140 million international security corporation.

• Accounts included services for the Immigration and Naturalization Service (Detention Facilities located at El Centro, CA. and Florence, AZ) – currently the Bureau of Immigration and Customs Enforcement, Department of Homeland Security; Federal Protective Service (Department of Homeland Security); General Services Administration; U.S. Marshals Service; Department of Justice; United States Coast Guard; Department of Energy (residence security for the Secretary of Energy); Internal Revenue Service; Fairfax (VA) County Government; Central Intelligence Agency (two national accounts and one international account); National Imagery and Mapping Agency; Federal Aviation Administration; Department of Transportation; District of Columbia Public Schools system; and the District of Columbia Water and Sewage Authority.

AHL Services, Inc. (Argenbright Security) October 1999 - January 2001

Program Manager 2000 - 2001

• Responsible for the Security Monitor Program account at the Central Intelligence Agency (CIA) providing a workforce of over 350 personnel at numerous covert and non-covert locations.

• Oversaw the monitoring of access to facilities of all CIA employees, contractors and non-badged personnel and provided contractor escorts to all non-badged personnel.

• Managed a robust staff workforce for effective Program execution including a Deputy Program Manager, a Quality Assurance Manager, two Quality Assurance Evaluators, a Lead Dispatcher (Operations Officer), Day Dispatcher, Night Dispatcher, Financial Analyst, and an Office Assistant.

Regional Quality Assurance Manager (Mid-Atlantic Region) 1999 - 2000

• Responsible for the Mid-Atlantic Region Quality Assurance Program and for making observations, recommendations, and instituting change to bring Government accounts in line to exceed Government expectations.

United States Army August 1979 - August 1999

The Pentagon - Headquarters, Department of the Army, Office of the Deputy Chief of Staff for Operations - The Army Operations Center (Security, Force Protection and Law Enforcement Division)

Branch Chief, Antiterrorism/Force Protection Branch 1998 - 1999

• Pentagon Branch Chief (Lieutenant Colonel) and principal Headquarters, Department of the Army staff officer.

• Responsible for providing oversight and direction to the Army's Antiterrorism/Force Protection program.

• Reviewed Antiterrorism/Force Protection policy, doctrine and training to ensure conformity with national, Department of Defense, and Army policy and guidance.

• Presented briefings to General Officers on Division activities and actions.

Branch Chief, Military Police Operations Branch 1997- 1998

• Pentagon Branch Chief (Lieutenant Colonel) and principal Headquarters, Department of the Army staff officer,

• Responsible for providing direction and exercising Headquarters, Department of the Army staff proponency and oversight for Army Military Police combat support; law enforcement operations; Military Police automations development; the Department of Defense Enemy Prisoner of War Program; the National Prisoner of War Information Center; and the Department of Defense and Army Corrections Program.

• Developed and coordinated Department of the Army policy and regulations for Military Police operations, corrections, and automation.

• Developed plans and advised Army Staff elements on Title 10 responsibilities concerning support, training, and employment of Military Police units (combat support, law enforcement, and corrections).

• Managed, as the Army Operations Center Assistant Team Chief, the Army Operations Center Crisis Action Team (60 diverse functional experts from within the Pentagon) during the U.S. - Iraqi weapons inspection crisis of 1998.

• Presented briefings to General Officers on Division activities and actions.

The Air, Land, Sea Applications Center

Joint Air, Land, Sea Staff Action Officer 1996 - 1997

• Coordinated, integrated, and managed activities to develop, staff and produce multiservice concepts, tactics, techniques, and procedures aimed at improving the joint warfighting capability of U.S. forces.

• Chaired joint working groups for approved joint projects.

• Prepared/presented briefings and reports to a multiservice General Officer Joint Actions Steering Committee.

The U.S. Army and U.S. Air Force Center for Low Intensity Conflict (Strategy and Plans Division)

Joint Psychological Operations Staff Action Officer 1994 - 1996

• Developed, coordinated, wrote, and briefed doctrinal, strategy and plans products which addressed joint operations tasked at improving the U.S. posture for engaging in Military Operations Other Than War.

• Developed and consolidated huge quantities of information concerning emerging thought, policy, and doctrine on Domestic Support Operations and International Peacekeeping Operations and focused and refined into a useable product.

• Developed studies to serve as initial planning tools for Service and Commander in Chief staffs to clarify and predict evolving crises, as well as outline possible U.S. military involvement.

United States Army Criminal Investigation Command (USACIDC)

Commander, U.S. Army Protective Services Unit 1991 - 1992

• Selected to be the first commissioned officer to command the U.S. Army’s Protective Services Unit responsible for the management and oversight of the planning and execution of worldwide protective services for the then Secretary of Defense (Dick Cheney), Deputy Secretary of Defense, the then Chairman of the Joint Chiefs of Staff (General Colin Powell), Vice Chairman of the Joint Chiefs of Staff, Secretary of the Army, Chief and Vice Chief of Staff of the Army, foreign counterparts/dignitaries, and General (Retired) Norman Schwarzkopf, Commander in Chief of Operation Desert Shield/Desert Storm after Desert Storm, to protect them against assassination, kidnapping, injury or embarrassment in normal and high threat situations.

• Principal point of contact to the Commanding General for matters pertaining to protective services operations.

• Maintained positive liaison with sister protective service agencies such as the United States Secret Service, the State Department protective services detail, and the FBI.

• Managed administrative, fiscal, logistical ($3 million), training, and operational aspects for effective implementation.

Branch Chief, Intelligence and Analysis Branch (Intelligence and Analysis Division) 1990 - 1991

• Responsible for identifying and analyzing crimes for Modi Operandi, systemic problems and trends, and conducting studies to identify problems and provide solutions.

• Managed the U.S. Army Criminal Investigation Command’s 24-hour Emergency Operations Center for Operations Desert Shield and Desert Storm and presented daily briefings to General Officers on Command activities.

Branch Chief, Remedies Assistance Branch (Economic Crime Oversight Division) 1989 - 1990

• Responsible for providing objectives, priorities, directives and procedures to develop and implement the Remedies Assistance Program in the application of Department of Defense remedies (restitution and financial remedies) to economic crime investigations.

• Selectively assigned to supervise and orchestrate several key and sensitive investigations.

• Advised USACIDC and Army leadership on sensitive, serious or special interest investigations, prosecutive efforts and coordination of remedies initiatives.

• Action Officer for the U.S. Army Criminal Investigation Command’s 24-hour Emergency Operations Center during Operation Just Cause (invasion of Panama). Provided information to the Secretary of the Army on sensitive investigations as a result of combat actions on the ground during Operation Just Cause.

Management, Police/Security, and Instructor Positions 1979 - 1989

• Detailed addendum available upon request.

EDUCATION/TRAINING

• M.S. International Relations (Honors) - Army Fully Funded Program, Troy State University, Alabama, 1993

• B.A. History (Honors) - Inter-American University of Puerto Rico, 1979

• National Defense University - Armed Forces Staff College, 1994

• U.S. Army Command and General Staff College, 1994

• Psychological Operations Officer Course, 1993

• United States Marine Corps Command and Staff College, 1989

• Combined Armed Services Staff School, 1986

• U.S. Army Military Police Corps Officer Advanced Course, 1983

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