IT Systems Senior Technician Infrastructure Support

Patricia A. Ciccone

*** ******** *****

Moon Township, PA 15108

Home 412-***-****; Mobile 412-***-****

*******@*******.***

IT Systems Infrastructure Technician

IT Systems Infrastructure Technician with experience in the Transportation Airline Industry in areas of infrastructure server/client engineering, analysis and support. IT experience is diverse with tenacious problem solving abilities. Strengths include strategic planning, user administration, storage management, implementation and support.

Professional Experience

Modis, Inc. Pittsburgh, Pa. 03/03/2009 – 4/17/2009 Infrastructure Support for L. B. Foster Company (7 week project)

• Racked and installed four Dell PowerEdge 1950 servers.

• Labeled each cable and wiring with location information identifying ownership to each server installed in Dell Server Rack.

• Installed Windows Server 2003 Standard operating system and configured servers to company requirements with third party software.

• Connected Cat5 cables to VLAN switch ports.

• Pulled disconnected data port cables from network patch panel.

• Provided Citrix server registry fix to a session latency issue that impacted the performance for users on Citrix XenApps.

• Installed Citrix XenApps Client on 160 workstations.

• Provided detailed documentation for each install procedure and configuration for servers.

EDS, Inc., Pittsburgh, PA 2001-12/19/2008

Senior IT Systems Infrastructure Technician (Backup Engineer, Network Systems Administrator, Server Support )

• Strategically redesigned the backup solution to a virtual design backup operation that was cost effective (saving approximately $150,000 per site – 3 sites) providing faster performance and eliminating the third party robotic maintenance and maintenance fees.

• Replaced the robotic hardware source with LaCie external hard drives.

• Maintained the Syncsort, Backup Express software that provided the disk directory virtual design capability.

• Installed new server hardware (Dell Power Edge 700,800) and Windows 2003 Enterprise Server operating system to 3 master servers, 8 device servers and 35 external hard drives.

• Daisy chained 6 to 8 external hard drives (500gig / 1.2TB per device server) connected to FireWire Cards.

• Re-engineered backup schedule implementation with virtual media build.

• Analyzed and maintained updates for Backup Windows 2003 servers with hot fixes and service pack security for Syncsort, Backup Express along with Microsoft windows updates.

• Steady state support for backup and recovery.

• Patch and Security Management Support for Windows Platforms performing monthly patch management using Update Expert - Shavlik, downloading and installing monthly patches per server operating system platforms (Win2K, Win3K, and Windows XP). Maintained Update Expert database support. Tested new patches on test server platforms prior to installation to production servers.

• Built a centralized FTP gateway server for LAN/WAN connections using virtual directory sites. Provided server administration and user administration. Documented ftp gateway server build and virtual directory sites processes for support and troubleshooting.

• Created and administered EICON Aviva print server sessions and network print queues supporting Mainframe printing for Lexmark, HP, Xerox and Toshiba printers.

• Administered static and dynamic IP addresses based on subnet and subnet mask DHCP scopes for new clients added to switch/subnet for new servers and printers.

• Assisted and Supported Centralized Symantec Anti Virus Management for Microsoft Windows systems. Installed Symantec Server client to enterprise windows servers. Maintained steady state support for virus definitions pushed to all server clients.

• Provided break/fix support for server end issues replacing hardware components and or reinstalling operating system.

• Created batch files for server logons for security awareness.

• Created change requests for Change Management for server/software implementations.

Patricia A. Ciccone Page Two

Home 412-***-****; Mobile 412-***-****

Sabre, Inc., Pittsburgh, PA 1999-2001

Systems Analyst (Backup Engineer, NT Administrator)

• Assisted in the Architecture of an Enterprise Distributed Tape backup system for LAN/WAN environments. Implemented, and managed an Enterprise Backup Environment using Syncsort, Backup Express for data storage management featured with Robotic Libraries.

• Developed a strategic approach to file server data backups for the US Airways enterprise network, which consisted of approximately 500 servers. The US Airways enterprise consists of 3 major campus sites, Pittsburgh, Pa., Crystal City, Washington, Winston Salem, North Carolina and all reservations and airport sites. Installed a library for archival retention of data at the Tulsa, Oklahoma site.

• Installed server hardware to the 3 major and archival retention site based on network capabilities to eliminate LAN/WAN bandwidth issues.

• Performed cabling and hardware setup for servers and robotic libraries to provide documentation for backup hardware install process.

• Procured and installed the hardware and software required for server backup for all sites and facilities.

• Setup robotic libraries and clients supporting the Tape Library System.

Hardware Configuration

• 3 Qualstar Tape Libraries – 412360 (12 drives with 360 media tapes)

• 1 Qualstar Tape Library – 46120 (6 drives with 120 media tapes)

• 7 device servers, 3 master servers.

Network Traffic Baseline

• Provided a capacity baseline of network architecture.

• Defined how the network will be used for server backups.

• Provided current actual and projected baseline network preventing network congestion.

• Documented the entire network on a segment by segment basis.

• Provided readings, monitoring the day to day used data capacity of each segment along with capacity availability.

• Provided high and low peak periods to determine the most appropriate data backup window.

• Provided a specific job schedule per server based on server’s function.

• Monitored job performance.

• Debugged software and hardware problems.

• Provided maintenance support for software and hardware.

• Provided daily baselines of current network traffic.

• Configured each server backup per campus site, reservations, airports, Disaster Recovery and archival retention.

• For the 500 servers, created approximately 2000+ jobs. Each job was custom setup per server type.

• The window for backup jobs was determined based on the network baseline findings and departmental ownership to applications that run on an application server.

• Designed a naming convention for all server backups.

Environments

• LAN traffic for all campus sites for US Airways, incidental (on site backup).

• WAN traffic for 7 Reservation sites and multiple Airport sites, to the three campus sites.

• Long term retention – used for offsite archiving of data.

Deployment

• Hardware installation and setup for all three campus sites- completed within 2 weeks.

• Hardware includes 4 tapes libraries, 7 device servers, three master servers.

• Software installation for 500 servers was completed via LAN/WAN was completed within 4 weeks.

• The design and configuration of backup product for enterprise was scheduled per campus sites, reservations, airports, disaster recovery and archival retention.

• Completion of enterprise backup configuration was scheduled for 90 days.

• Engineered an automated backup time schedule for each backup site loading balance server time availability and network utilization.

• Provided the steady state support for enterprise backup operation remotely. Documented plan, processes and scheduling for each site for client and network load balancing for a monthly 11TB data capacity.

• Assisted in development of processes and procedures for Domain and Account administration and support.

Patricia A. Ciccone Page Three

Home 412-***-****; Mobile 412-***-****

Ciber, Contract to Sabre, Inc., Pittsburgh, PA 1998-1999

Windows NT, Technical Consultant (IT Migration)-USAirways

• Team member in Enterprise IT Migration from OS/2 to Windows NT 4.0 master domain architecture and DHCP infrastructure management.

• Assisted in the designed and implemented a strategic approach for data migrations rolling out 500+ servers.

• Built print servers and installed print queues providing load balancing per campus, airport and reservation sites.

• Surveyed each legacy server for data capacity and administration lock down to redesign to Windows environment.

• Created and planned data migration alerting users for legacy server downtime to new server availability.

• NOS Administration – Created logon scripts implementing KIXTART for global group logons. Prepared the account management, logon scripts, data capacity planning, load balancing for enterprise server migration.

• Data Backup & Restore/Disaster Recovery - Tested backup software for Data Backup/Restore and Disaster Recovery providing comparison results. Tested several enterprise data protection software that reduces storage, bandwidth and CPU requirements, while enabling server and site recovery in just minutes, providing fast server backup, reliable disaster all at a low cost for high return on investment. Created implementation plans for rollout of hardware and software for automated robotic libraries. Provided data capacity planning and load balancing for departmental distribution.

• Secure Server Builds - built, configured and installed NT server software version management.

• Project manager for new applications and server migrations. Worked with Application Support gathering the information required to successfully implement the application to the Windows Environment. Provided project plan for hardware specifications to support application rollout. Installed and configured operating system for each server assigned to application migration. Configured server administration providing Application Support access. Created share point folders for data repository with secured LAN access. Provided test environments for Application Support prior to actual production implementation to successful performance.

• LAN Administrator for directory services, network security, performance monitoring, O/S version control and access control, user management and control of physical access to hardware and software.

• NT Server Administrator for 500 plus servers on 7 resource domains for 25,000 users.

• Server Support - Responded to complex problems and resolving with expert solutions ensuring user satisfaction and productivity.

• Provided support in accordance with current server standards.

• Provided technical coaching and mentoring to other help desk and corporate employees.

• Provided consult and assistance to help desk staff in support of major or complex product.

ADDITIONAL RELEVANT EXPERIENCE

Alltel Information Services, Inc., Pittsburgh, PA 1998-1998

Program Analyst (Jan to April)

USAirways, Inc. Pittsburgh, PA. 1990-1998

Lead LAN Administrator / Desktop Support/Communications Analyst

Education and Training

BA Liberal Arts, Language/Education – Penn State University, State College, Pa.

Community College of Beaver County-Financial classes; Department of Community Affairs- Effective Budgeting Technical Writing Fundamentals – CCAC

Patricia A. Ciccone Page Four

Home 412-***-****; Mobile 412-***-****

EDS – Training

Microsoft: Windows XP Professional, Windows 2003 Server – Enterprise,

Windows 2003 Infrastructure and Planning – Active Directory

Digital Workflow); WDM – Wyse Device Manager

Remote Based Access Control Overview

CCAC

Technical Writing

Certifications

CCA - Certified Citrix Administration for Xenapps Presentation Server 4.0

Technical Skills

Software/Utilities – CA Unicenter, Remotely Possible, Hyena, Double Take, Backup Express, Open File Manager, Diskeeper, Scriptlogic Secure Copy), Printmig, Symantec PC Anywhere, Symantec Managed Care (Symantec AntiVirus), Lotus Notes, Update Expert – Patch Management (Shavlik), FTP, Telnet, Ping Utilities, Solar Winds, Service Center, Peregrine, SAP, Digital Workflow, Microsoft Office including Word, Excel, PowerPoint and Outlook.

Robotic Hardware Experience

Qualstar – 412360 (12 drives with 360 media tapes); Qualstar Tape Library – 46120 (6 drives with 120 media tapes) and Storagetek 9730 Timberwolf. The StorageTek library replaced the PIT Qualstar Library.

Contact this candidate