Customer Service Representative

Katreena Spann *** South Cranford Street *E Goose Creek, SC 29445 843-***-****

vl1wbg@r.postjobfree.com

Objective

Aspire to join a reputed organization as a customer service representative to serve with the best of my professional efficiencies.

Abilities

Excellent written and verbal communication skills.

Extremely productive in a high volume, high stress, environment.

Efficient in resolving an array of service and product related complaints of consumers instantaneously.

Employment History

2011 – Present

Relief Counselor Carolina Youth Development Center Charleston, SC

Actively supervise and interact with group of youth in accordance with facility rules and regulations, crisis intervention, group facilitation, promotion of a therapeutic environment, meal preparation, facilities maintenance, data collection and entry. Input required shift change documentation into the log and the resident’s progress notes.

2009 - 2011

Customer Service Representative iQor Charleston, SC

Ensure that the customers receive high standard services. Answer an average of one hundred customer calls in a day through the call center queue assisting in customer needs. Work in the Promise to pay department ensuring customers are given assistance in bringing their over limit accounts current. Member of Supervisor Assist Department.

2008 - 2009

Customer Service Representative Circle K Charleston, SC

Operate POS cash register. Assist customers with purchases and provide excellent customer service. Develop a reputation for prompt and efficient service with a high level of accuracy. Maintain thorough knowledge of store merchandise. Calculate total payments received during a time period, and reconcile this with total sales. Compile and maintain non-monetary reports and records. Develop constructive working relationships with others and maintain them over time.

Education

Voorhees College, Mass Communications 2005 – 2008

References

Available upon request

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