Customer Service Representative

Roshaunda Evette Rhodes **** Hebert St Houston Tx. 77012 832-***-**** **********@*****.***

Substantial experience and outstanding skills in customer service to work in a fast paced environment with the ability to think quickly successfully handle difficult clients.

EXPERIENCE:

January 2012 - August 2012 Walmart Distribution Center 4554 West Greenwood Baytown, TX 77523 281- 573-2009

Unloader unloads trucks and breaks down pallets as needed, using various pieces of power equipment

April 2008 – August 2011 Delwach Warehouse 6850 Wynnwood, Houston, Tx. 77008 713-***-****

Press Operator made key locks on different machines used different tools to measure and make sure the hole was right to fit in the locks of the key

July 2007- April 2008 ACS Sprint [Customer Service Representative] 3100 Hayes Rd. Houston, Tx. 832-***-****

Customer Service Representative Assisting Sprint customers with billing and account analysis Resolved customer complaints and request for refunds, exchanges, and adjustments. Demonstrated effective presentation skills. Manage Inbound Calls Performing swap and go cards.

February 2007- July 2007 Chasecom-SBC [Customer Service Representative] 1015 Savoy Dr. Houston, Tx. 713-***-****

Answering calls from SBC customers to troubleshoot modems upon login with internet Assist Customers with activation with Yahoo and AOL upon desktop.

SKILLS: More than 2 years or experience in a call center setting Strong ability to work accurately and efficiently under pressure

Excellent communications skills with co-workers and customers Very good etiquette and telephone skills Extensive computer knowledge in Microsoft Word, Excel, and PowerPoint Typing 35 wpm, 10- Key

EDUCATION: Sterling High School– Graduated June 2005

REFRENCES AVAILABLE UPON REQUEST

Contact this candidate