Marcus Greer **** SE **th Dr

Okeechobee, FL *****

Cell: 772-***-****

vk0pop@r.postjobfree.com

OBJECTIVE

Energetic and motivated; driven by the competition and challenges of thinking outside the box in a work environment. Strive to develop a deeper thought process to achieve personal and career goals; compelled to support fellow team members in achieving higher goals.

Education

Civil Engineering, Bachelor of Arts in progress

Indian River Community College / Okeechobee, FL

Experience

National Pool Wholesalers / February 2009 - Present Okeechobee, FL

Customer Service Representative

• Exploited professional customer service

• Corresponded live chat to support and inform all customer accounts

• Retrieved and recorded data at different entry levels

• Provided technical support for processing and installing all merchandise

• Processed and shipped orders accordingly

Middleton Pest Control / August 2007 – December 2009 Leesburg, FL

Lawn and Shrub Technician

• Maintained lawn integrity

• Applied chemical applications to resist insects and disease on turf, shrubs, and trees

• Treated lawns for prevention of weeds

• Educated customers on how to identify lawn issues and what they can do to resolve the problem

Satellites Unlimited / July 2006 – July 2007 Cullman, AL

Dish Network Technician

• Installation of dish satellite including initial setup

• Delivered troubleshooting and repair of existing customer systems

• Provided customer education on system operation

• Trained new hires on installation, troubleshooting, and company policies

• Qualified in production within the top three percent of entire company

Accurate Pest Control / January 2006 – June 2006 Okeechobee, FL

Technician

• Pre/Post constructed many soil treatments

• Applied fungicide and fertilizer for lawn treatments including weed and insect control

• Scheduled and recorded development of termite contracts

• Submitted spot treatments for dry wood termite control as well as Bora-Care treatments

• Allocated all city and county legal documentations for treatments applied

Aegis Communcation / September 2003 – September 2005 Port Saint Lucie, FL

Management / Sales Representative

• Supervised 50 agent’s performance

• Presented production reports to upper management

• Managed bill-to-pay hours

• Produced commission reports for agents

• Monitored agent’s performance and coached their strengths and weaknesses

• Administered disciplinary action when needed

• Generated call floor enthusiasm

• Informed agents of scheduled adherence

• Trained for America Online and Century Warranty Services

• Introduction to company polices

• Educated agents on client product knowledge

• Developed agent selling skills

• Directed test and quizzes

• Created job aids and rebuttals

• Formulated scripts

• Validated agent’s sales

• Tutored agents to client standards

• Ranked in top ten percent for program

Professional Skills

• Management & Training

• Stock and Merchandising

• Microsoft Office (Word, Excel, PowerPoint)

• Data Entry

• Communication Skill, Strong focus on Customer Service

• Self-motivated and Self-sufficient

• Detail Oriented

• Field Service Specialist Level 1 & 2 Certifications

• Plant and Insect Identification

• Pest Control, including Chemical Applications

• Computer Technician

• In home direct sales

Contact this candidate