Customer Service Sales

OBJECTIVE

To obtain a challenging, growth-oriented position that allows me to utilize my wide-ranging experience and exceptional skills.

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QUALIFICATIONS

*Customer Service (Face to Face and Phone) including client issue resolution

*Administrative / Management experience

*Sales experience

*Restaurant experience

*Technical Support experience

*Data Entry (Alpha Numeric 9,100 SPH)

*Data Entry (Alpha 65 WPM)

*10+ years of experience with Microsoft Word / Excel / Outlook / Power Point

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EMPLOYMENT

2005 – 2010 Peace Brothers Oakland Park, FL

Assistant Manager

*Data entry using Windows XP Pro and Quick Books.

*Inventory control (ordering, distribution, and set up of displays in the store).

*Daily opening and/or closing of store.

*Deposits and checks and balances.

*Customer service, including client issue resolution.

*Sales of all merchandise.

*Marketing research and implementing new business techniques.

*Human resources in regards to new applicants and disciplinary actions of existing employees.

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*Managed staff of 7-10 employees.

2008 - 2010 Dealer Data, Inc. Coral Springs, FL

Assistant Manager

*Receptionist duties, including answering multi-line phone, properly distributing phone calls and *ensuring phone lines are properly linked to each person and voice mailboxes are correctly updated.

*Responsible for shipments and receivables as well as ordering office supplies.

*Keeping inventory of business assets current and ensuring the return of company property.

*Data and client website management, including product testing and modifying account information *within office system.

*Training dealership IT in the proper usage of the systems and inputting of information through our network.

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2006 – 2007 American Ribbon & Toner Ft. Lauderdale, FL

Administrative Assistant / Sales Manager

*Daily reports given to all departments and owner.

*Monthly “Sales Goals” reports given to all departments and owner.

*Checking accuracy of items, item number’s, and item amount on every invoice.

*Verifying and updating customer information through references and research.

*Held daily meetings with sales room

*Training new sales reps

*Assigning sales reps with specific companies, System ID Logins, and E-mail addresses.

*Managed staff of 10-15 employees.

*Maintaining safety of computers, including internet, for all departments.

Accounts Receivable / Payable

*Daily Collection Calls.

*Daily updates with Collections List given to all departments of the company.

*Background checks for companies asking to be on Net Terms.

*Daily updates of money orders / wire transfers to owner, sales rooms, and in computer system.

*Calling customers to inform them an Invoice is almost past due, or is past due.

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REFERENCES

References provided upon request.

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COMMUNITY INVOLVEMENT

Currently volunteer and donate to Top Paws Animal Rescue in Hollywood, Florida.

Involved in the Glam-a-Thon walk for Breast Cancer awareness in Las Olas.

Contact this candidate