Odalys Fierro

Concord, North Carolina, *****

704-***-****

viwdj1@r.postjobfree.com

Objective

I am seeking a work from home position with your professional organization to maximize professional effectiveness in a most timely manner. Working from home enables me to focus on my job duties in the productive atmosphere of my home office.

Professional Experience

Telesales/Customer Service/Supervisor/Admin Asst. Connextions, Inc. 04/2003-06/2010

Consistently met and exceeded B2B sales and lead generation goals.

Top lead generator 12 consecutive months.

Provided excellent customer service, trouble shooting and problem solving to insure customer satisfaction.

Coached team of 15-20 associates towards meeting and exceeding goals and providing world class customer service both via phone and web chat.

Enhanced daily business practices by providing administrative assistant support to executive and operations team.

Head member Reward and Recognition Committee.

Education

• High School Diploma, Miami Senior High School, 1979

• Miami-Dade Community College, 1979-1981 and 1990-1991

• International Academy of Design and Technology, 2003-2004

Skills

Highly proficient in Sage ACT, Amdocs, Aspect, Talisma, Windows 7 Professional, Microsoft Office and variety of other computer programs, software’s and Internet applications.

Extensive administrative assistant skills and experience.

Excellent multi-tasking abilities.

Excellent verbal and written communications.

Bi-lingual English and Spanish.

Qualifications

• Available high speed internet service and a dedicated landline phone.

• Equipped with Intel Core i5 processor widescreen PC, printer and assortment of office supplies.

• Excellent lead generation, telesales, web chat and customer service experience.

• Effective leadership qualities and performance.

• Dependable and diligent.

• Well-mannered and polite.

• Self-motivated and driven to be effective.

• Detail oriented and quality conscious.

Activities

Soccer and baseball team parent.

Play tennis and swim.

Writers/Readers club member.

Social media.

References available upon request

Contact this candidate