Billing/Customer Service

MAI THAO

**** ***** ** **** 479-***-****

Barling, AR 72923 Cell 479-***-****

OBJECTIVES

To obtain a position with a professional and successful company

SKILLS

Microsoft Program/Excel Type 50 WMP Customers Service

Bilingual English/Hmong 15,000- Ten keys Multi-line Phone

Copy/ Fax/ Filing Data Entry Invoicing

EXPERINCES

Dec. 2008 – Present Wolters Kluwer Fort Smith, AR

BILLING/CUSTOMER CARE

• Responsible for making collections calls to attorneys

• Take new credit card and bank account payment information

• Assist attorneys in questions they have regarding billing and account information

• Fax or email past due and paid invoices to customer

• Update new payment information

• Submit onetime charges and rerun customers card as they requested

• Take calls from customers

• Filing, Typing, Verify Record, Input data entry

• Work with different types of computer systems

Oct. 2007 - Jan. 2008 First National Bank Fort Smith, AR

BANK TELLER

• Responsible for assisting customers to maintain their accounts

• Processed checks, deposits, loan payment, and withdrawal

• Processed and assisted mail transactions, money order and cashier checks

• Collaborated deposits and payments to automated teller machines (ATMs)

Oct. 2006 - Jul. 2007 Choctaws Casino Pocola, OK

CUSTOMER SERVER

• Responsible for greeting customers

• Served drinks on a daily basis

• Assisted in exchanging customers money

• Responsible for daily reports of customers complaints to management

• Responsible for beverage room inventories

Step. 2004 - Jan 2005 Denny’s San Diego, CA

HOST

• Responsible for assisting and greeting customers

• Seated customers and served drinks

• Assisted in filling in for waiter when needed

• Cash handling and processed credit card payment transactions

EDUCATION

James Madison High- San Diego, CA

2005 Graduated- Diploma

REFERENCE

Available upon request

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