Customer Service Assistant
Resume:
Arlene Hunt
Plano, Texas ****4
*********@*****.***
SUMMARY
Seeking full-time position using current skills with the ability to learn new skills quickly.
Personal Assistant to upper level management.
Outstanding interpersonal, written and verbal communication skills.
Stable background with past experience in customer service, event planning, web site maintenance, fund raisers, trade show management, business owner, light bookkeeping including accounts payable and receivable, receptionist, data entry, sales, marketing and advertising.
Dependable, confidential, self-starter working well independently or with a team.
Excel at working in a fast paced environment with excellent organizational and cost saving time management skills.
TECHNICAL SKILLS
Proficient in: Microsoft Office (Word, Outlook, Excel, PowerPoint)
Adobe (Dreamweaver MX, Fireworks)
Desktop (PageMaker, Publisher)
QuickBooks 2010
Type 70 wpm
PROFESSIONAL EXPERIENCE
PC Geeks Unlimited 12/2008 - 6/2011
Plano, Texas
Executive Assistant
• Assistant to President, meeting arrangements, minutes, expense reports, composed letters, and PowerPoint presentations. Personal Assistant involving personal errands, banking, travel arrangements and maintaining professional and personal Outlook calendar.
• Set up and design marketing brochures, ordering office supplies, customer service, and answering phones.
• Light QuickBooks; accounts receivable, accounts payable, invoicing, maintain customer data base.
• General web site maintenance, uploading photos, and update information.
Collin County Association of REALTORS® 12/2000 - 10/2008
Plano, Texas
Executive Assistant/ Web Services
• Personal Assistant to COO and CEO.
• Backup relief for receptionist on multi-line phone system. Maintained telephone upgrades and employee training.
• Greeted customers and sold merchandise in onsite REALTOR® store.
• Liaison to Executive Committee, Board of Directors, Membership Development Committee and Affiliate Committee.
• Expense reports, travel and meeting planning arrangements.
• Established and enforced branding and marketing guidelines.
• Maintained and updated over 3,600 files on website daily using Adobe Dreamweaver MX.
• Maintained changes and update for online REALTOR® store.
• Worked with REALTOR® member data base for over 5000 members. Daily customer service for REALTOR® and affiliate members of the association.
• Composed letters and marketing materials to go out to members and public.
• Proof all materials before finalization and sending to be printed.
• Developed marketing materials, PowerPoint presentations, Excel spreadsheets, event brochures, and newsletters.
• Maintained CEO and COO personal calendars using Outlook and company electronic web based calendar.
• Sold, designed, and maintained advertising for the web site and newsletters.
• Event planner for annual installation banquet, golf tournament, REALTOR® awards banquet, holiday celebrations, birthdays and company picnic.
Creative Gift Baskets & Balloons 8/1997 - 11/2000
Plano, Texas
Gift Shop Owner/Floral Designer
• Owned and operated retail gift shop.
• Managed five employees.
• Floral designer, gift basket designs, small and large balloon designs. Inside sales and coordinate deliveries.
• Maintained company web site.
• Inventory, ordering, marketing brochures and working with various vendors.
• Customer Service with an extreme attention to detail made our business successful in a competitive market.
• Also worked part-time evenings and weekends as cake decorator at Albertson’s.
Charter Behavioral Health System 7/1995 - 1/1997
Macon, Georgia
Administrative Assistant
• Assistant to Director of Financial Reporting.
• Supply daily financial reporting to over 100 hospitals in the US, Europe and Puerto Rico.
• Maintained mainframe General Ledger System by evaluating requests from hospitals for appropriateness in keeping with Standard Chart-of-Accounts.
• Performed monthly A/P, A/R and JV data entry. Trained in A/P maintenance on standard vendor master listing in CICS for all hospitals.
Texas Graphic Arts Educational Foundation 6/1991 - 4/1995
Dallas, Texas
Executive Assistant
• Assistant to Executive Director of non-profit educational foundation for the printing industry.
• Printing trade show management: sold booth space, worked with convention center, decorator, shipping company, and worked with hotel for room blocks for approximately 15,000 attendees
• Hired and supervised heavy use of volunteers and temporary employees.
• Designed brochures and marketing
• Set up and maintained mailing lists in Paradox database.
SMB Stage Line, Inc. 12/1989 - 6/1990
Dallas, Texas
Executive Secretary
• Personal assistant to President, Vice President of Sales & Marketing, and Vice President of Finance, for freight airline carrier.
• Composed letters, Dictaphone, travel arrangements, calendar and phone calls.
• Spreadsheet reports on weekly revenue.
• Receptionist multi-line phone relief
• Customer service, customer billing, receiving and ordering freight parts.
EDUCATION
Crandall Junior College 6/1977 - 6/1978
Macon, Georgia
Executive Secretary Certification
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