Customer Service Manager
Resume:
Jeffrey L Nord 805-***-****
**** ******* **., **** ******, CA 93065 ******@*******.***
Professional Profile
SUMMARY: A results oriented, professional with 5 years of proven experience in the areas of; Mortgage Banking and Retail. Strengths include; process analysis and enhancement, and Employee Management. Successful in multitasking, meeting established goals and objectives, and meeting company policy and agency regulations. Works well both independently and as part of a team in a fast paced environment.
Cash Handling
Customer Service
Fluent In American sign language
Computer Skills
Receptionist Skills Typing and 10-Key
Data Entry
Sales
File Management
Box Pickup & Delivery
Follow up skills
Professional Experience
Bank of America Home Loans through Select Staffing, Simi Valley, CA
July 2009 – July 2010
Achievements:
Able to perform a variety of functions within the department.
Able to handle special requests/projects from management, that has an immediate deadline with accuracy and proficiency.
Responsibilities:
File Requisition
Quality Control
File Research and Correction
Shipping and Receiving
Assist other areas, when needed
Wal-Mart Cashier- Cashier manager
Cashier Skills 2006-2009
Achievements:
Money handling skills such as counting and balancing cash box
Making sure all items are priced correctly and great customer service
Customer service of the month award 3 months in a row.
Promotion to Cashier manager.
Responsibilities:
Register and sales assistance.
Inventory.
Customer service phone lines
Employee scheduling.
Customer service and customers complaints
Balancing daily final daily sales.
Education
Apollo high School, 6 Month better Manager program. Walmarts manager classes.
Software skills
MS Word, MS Excel, MS PowerPoint, MS Outlook, AS400, Ordering and shipping items through Fedex.com, typing 65 words a
minute.
References are available upon request.
Contact this candidate