Customer Service Management

ALAN SPEER

316-***-**** ********@*****.***

EXPERIENCED FACILITY MANAGER

Professional Summary

I have over 10 years of experience in facility management, including

Expense Management, Budgeting, Capital Improvements, Customer Service Excellence, Teambuilding/Training/Supervision, Commercial Construction Management, Energy Management Systems, OSHA Safety Compliance, and Inventory Management.

ACCOMPLISHMENTS

I am the janitorial point of contact for all Operations Directors in my region (22 malls).

I have overseen hundreds of construction sites, ranging from 900 to 150,000 square feet, ensuring code compliance as well as meeting property compliance.

I saved Woodland Hills Mall over $35,000 annually by switching vertical transportation contractors.

I am the trainer for new Operations Directors in my region (22 malls).

I am familiar with Andover, and Johnson Control’s Metasys energy management systems.

I have overseen, and inspected two $5 million dollar plus mall renovations.

PROFESSIONAL EXPERIENCE

Woodland Hills Mall • Tulsa, OK • 08/08-current

Operations Director

I am responsible for all facility operations and tasks.

I oversee a million plus annual budget to operate maintenance, landscaping, housekeeping, and HVAC for Woodland Hills Mall.

I coordinate, schedule, and manage capital improvements including, but not limited to, paving replacement, roof replacement, HVAC replacement, and lighting retrofits.

I negotiate agreements with sub-contractors for landscaping and housekeeping.

I oversee and inspect all construction on property.

Towne East Square • Wichita, KS • 6/04 – 8/08

Operations Director

I was responsible for all facility operations and tasks

I oversaw a $900,000 annual budget to operate maintenance, landscaping, housekeeping, and HVAC for Towne East Square

I coordinated, scheduled and managed capital improvements including, but not limited to, paving replacement, roof replacement, and lighting retrofits.

I negotiated agreements with sub-contractors for housekeeping.

I oversaw and inspected all construction on property.

Towne East Square • Wichita, KS • 6/03 – 6/04

Assistant Operations Director

I was in training to be responsible for all facility operations and tasks

I oversaw a $850,000 annual budget to operate maintenance, landscaping, housekeeping, and HVAC for Towne East Square

I coordinated, scheduled and managed capital improvements including, but not limited to, paving replacement, roof replacement, and lighting retrofits.

I negotiated agreements with sub-contractors for housekeeping.

I oversaw and inspected all construction on property

Towne East Square Wichita, KS 1993 - 2003

Central Plant Technician

I was responsible for operating and maintaining the HVAC system at Towne East Square.

I operated and maintained 3 centrifugal chillers and 35 air handling units.

I operated and made necessary changes to Towne East’s energy management system.

I also managed capital projects over $5,000.

EDUCATION

Wichita State University Wichita, KS General Studies

Valley Center High School Valley Center, KS General Studies HS Diploma

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