Snow Camp, NC 27349
DeVry University – Full-time Student – Brunswick, MD; Snow Camp, NC – July 4 2011 to Present
Current class – Algebra for College Students
Previous Classes – Introduction to Business and Technology; Critical Thinking and Problem Solving; Computer Applications for Business w/Lab; Composition; Technical Writing; Introduction to Algebra; Basic Algebra; Logic and Design; Psychology
Duties – Studying for lessons, using Microsoft Office 2010 to write class papers and other assignments, turning in well written assignments within a set time frame, scheduling time for taking tests and other class assignments, and saving all related files for future reference.
Lee's Tree Service – Administrative Assistant – Poolesville, MD - April 5, 2010 to June 21, 2010
Duties – Answering calls from customers, scheduling estimates, scheduling work for four crews of tree experts to work on trees and other minor landscaping, ordering supplies as needed, invoicing customers for completed work, accepting customer payments via credit card, making sure bills are properly marked when paid, filing customer and vendor paperwork and processing payroll.
Wells Fargo Home Mortgage – Collections Representative I – September 21, 2009 to February 4, 2010
Duties - I worked for Wells Fargo as a Collections Representative. I talked to clients and their authorized third party representatives via telephone in a fast paced call center. My duties included accepting payments via electronic check, assisting clients with repayment arrangements for the past due balances on their mortgages, and pre qualifying borrowers for loan modifications. All accounts had to be thoroughly documented for accuracy and clarity. When clients were pre qualified for loan modifications, they had to be informed of the necessary documentation and the options for sending those documents to Wells Fargo Home Mortgage in a timely manner.
M&RR – Telephone Interviewer – August 10, 2009 to September 21, 2009
Duties – Placing outgoing calls to consumers across the country, inputting consumer data and opinions about various products and services. Attention to detail is very important, as are good listening skills and a professional phone manner.
Planar Electronics – Office Manager – April 2006 to Sept. 2006
Duties – Receiving and inputting orders from sales staff into the computer system and the company workbook for new products as necessary. Putting completed information onto the work schedule. Placing calls to gather information about a variety of components for the manufacturing process. Creating spreadsheets to track the work flow, assuring that the manufacturing process and projects are completed on time. Ordering components, tools, and other equipment to complete the manufacturing process. Answering the telephones, making appointments for management to speak directly with clients and sales staff as needed.
CitiMortgage – Mortgage Collections Specialist – September 2003 to Feb. 2004
Duties – Placing calls to mortgage holders who were past due on payment, setting payment dates and repayment plans where necessary, also accepted payments via check or credit card over the phone.
AmeriDebt – Credit Counselor – May 15 2001 – Jan. 2, 2003
Duties – Placing and receiving calls from consumers, taking information about creditors and setting up repayment plans based on creditors’ established guidelines. Ensuring all documents were sent to the proper creditors and departments in a timely fashion, and that all necessary copies were kept in accordance with company policy.
Available upon Request.